Ben was more than helpful with a recent change to our dogs usual kibble which upset her stomach due to a severe poultry allergy. He looked into alternatives and spent time looking to what would be... See more
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I was dubious that the 10% pet club discount would actually be reflected in the shelf prices (now we don't get them with a voucher). However, I compared the cat biscuits I wanted with Pets at Home acr... See more
It was my first visit to Jolleys and I was blown away by the level of customer service given. The employee spent ages with me talking through different food options, different litters and what she wou... See more
I purchased two large bags of dog food. Your server was very patient allowing me to leave one bag whilst I went back to collect the other. After paying she offered to carry one to the car meaning I di... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Keighley Retail Park, Hard Ings, BD21 3NJ, Keighley, United Kingdom
- 01535 667534
4.9
Excellent
867 reviews
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Not shat cheap and the members…
Not shat cheap and the members benefit/club points are not very good.
April 1, 2026
Reply from Jollyes The Pet People - Keighley
I am sorry to hear that you are unhappy with our pricing and Petclub rewards.
We do try to offer the most competitive price to our customers.
With Petclub you can received 1 stamp per day for a spend of over £10. Once you receive 5 stamps, you will receive a £2 voucher to use on your next visit in store.
Kind regards,
Jollyes
Pet Club Member
Stock and pricing seems to remain consistent on essentials like kitty litter and the occasional discount voucher is appreciated. The staff are always relatable and friendly.
March 23, 2026
Reply from Jollyes The Pet People - Keighley
We're happy to hear that you appreciate our consistent stock, pricing on essential items, and discount vouchers. We're also glad that you find our staff relatable and friendly. Thank you for your positive feedback!
Everything well laid out in the store
Everything well laid out in the store. Crate mat was competitively priced. 10% voucher brought the price down
February 21, 2026
Reply from Jollyes The Pet People - Keighley
We are pleased to hear that you are happy with the layout of the store you visited and that you were able to use a voucher in store. Thanks for the great feedback!
Kind regards,
Jollyes Customer Care
Staff are always so kind and helpful
Staff are always so kind and helpful.
I really cannot fault any of them.
Products are great too
January 30, 2026
Lewis&team
Lewis always speaks
Always makes a fuss of miss hazel when we visit for treats 🐾
January 27, 2026
Great customer service
Great customer service. The team are knowledgeable and helpful.
January 13, 2026
Reply from Jollyes The Pet People - Keighley
We regret that the product you needed was unavailable. We appreciate your feedback and we'll review our inventory.
Brilliant customer service greeted…
Brilliant customer service greeted everytime i walked in as well as my puppy
December 5, 2025
Unprompted review
Excellent service well mannered and…
Excellent service well mannered and very helpful
December 16, 2025
Lovely friendly staff won't go anywhere…
Lovely friendly staff won't go anywhere else
December 17, 2025
Staff always polite
Staff always polite, helpful and knowledgeable. Great range of products and frequent money off coupons
November 29, 2025
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