Ben was more than helpful with a recent change to our dogs usual kibble which upset her stomach due to a severe poultry allergy. He looked into alternatives and spent time looking to what would be... See more
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I was dubious that the 10% pet club discount would actually be reflected in the shelf prices (now we don't get them with a voucher). However, I compared the cat biscuits I wanted with Pets at Home acr... See more
It was my first visit to Jolleys and I was blown away by the level of customer service given. The employee spent ages with me talking through different food options, different litters and what she wou... See more
I purchased two large bags of dog food. Your server was very patient allowing me to leave one bag whilst I went back to collect the other. After paying she offered to carry one to the car meaning I di... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Keighley Retail Park, Hard Ings, BD21 3NJ, Keighley, United Kingdom
- 01535 667534
4.9
Excellent
867 reviews
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The best staff
The best staff. Friendly, professional, knowledgeable, caring and jolly !!!!!
September 18, 2025
Always a good experience
Staff are always happy to help and are very knowledgeable. All staff very pet friendly. Staff are very human friendly too! There is a good range of products at competitive prices
September 2, 2025
Always good service and polite staff.
September 16, 2025
Easy efficient and good value
September 13, 2025
Staff are always helpful and friendly
The staff here are always helpful and happy.customer service is high
September 10, 2025
Great range of products
Great range of products and the staff are always pleasant and helpful.
August 29, 2025
The staff at Jollyes in Keighley are very helpful, it's a pleasure to shop in their store
The staff are very helpful. Its a pleasure to shop in their store.
September 7, 2025
Great selection and good offers on cat…
Great selection and good offers on cat food such as 4 for 3.
September 5, 2025
Lovely staff
September 5, 2025
So welcoming at your Keighley store
So welcoming at your Keighley store and made a fuss of my little Darcey.
July 24, 2025
Was there to see the vet for puppies…
Was there to see the vet for puppies second injection. The staff were lovely and fussing over our dog. We bought some tripe and ether lady gave him a treat. Good experience
July 21, 2025
Customer service
Very helpful staff. I got lots of heavy food for my cats and dog. She packed my bag and brought it to the car. She even gave my dog a treat. Thank you
July 18, 2025
Lewis at the Keighley branch, always remembers me 🥰
I have been a regular customer for years now, and have used several stores around West Yorkshire on my travels to and from work.
My most favourite store is in my home town of Keighley. We have the best staff, and always have had in my humble opinion and in particular, Lewis! He is such a helpful, charming individual who always has a friendly smile and kind word to say. Lewis really is an asset to the store and always makes our visit a pleasant experience.
I popped in today for the first time in a while and was met with genuine concern regarding my wellbeing. What an absolute gem he is! Lewis leads the way for other staff members and sets a perfect example of how customer service should be ❤️
July 21, 2025
Unprompted review
Amazing experience
Amazing experience! They are always there to ask, with a pleasant manner! Great team work. They are always happy , making it a pleasant and amazing experience!
July 20, 2025
Very helpful friendly staff
July 19, 2025
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