Store manager and staff are very helpful. Always get fantastic service. Thank you
Company replied
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Store manager and staff are very helpful. Always get fantastic service. Thank you
Company replied
Smashing pet store run by staff who really seem to genuinely care about pets and their owners huge range of pet supplies at very affordable prices
Always friendly, always clean and tidy nearly always empty of customers when I go, but they never carry the large jumbones my dog likes although they have the rest. I have to go to Tesco for them and... See more
Always a very well stocked store, with staff who are always friendly and all are very knowledgeable about their products so are very good at helping to advise on any pet problems. I have used the Kett... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Unit 4 Mariners Way, Kettering, NN16 8AR, Kettering, United Kingdom
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The staff member who served me could not have been more pleasant and I particularly impressed by the pet club membership discount on my purchase.
Really friendly and helpful staff that provided lots of advice for what to get for our puppy
We go at least once a month and the staff are always pleasant and helpful
The staff at the Kettering store are always friendly and helpful. Its a nice enviroment to shop in. I get the impression that they really care. Good prices for good products. Great range of doggy treats.
Went to your Kettering store recently got everything I needed and staff was so helpful, many thanks to them and prices of goods sold kept to a reasonable affordable amount, great store ! 🐶
Everything nicely 👌 set out easy to find what you need.
Always go to Jollyes for our pets needs.
The staff are always happy and friendly and nothing is too much trouble.
If you have a pet it's definitely the place to go..
Happy Customer
Always friendly, always clean and tidy nearly always empty of customers when I go, but they never carry the large jumbones my dog likes although they have the rest. I have to go to Tesco for them and they only do one flavour(They did have turkey flavour for Xmas).
Very friendly tried to make our puppy happy with a treat but without success. Found what we were looking for.
Always very friendly and helpful staff, reasonable prices and great choice available.
Fantastic service, by the new manager, my Dog is sorted.
A fussy eater likes the new option.
Well stocked store, reasonably priced with some great offers and helpful friendly staff. What's not to like?
The best pet shop in town, staff always helpful, cheerful and it's a pleasure to shop there.
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