Jollyes The Pet People - Kings Lynn Reviews 

939
TrustScore 4.5 out of 5

4.6

The Peel Centre, Hardwick Road, PE30 4NA Kings Lynn, GB


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Rated 5 out of 5 stars

I’ve been using jolly’s in kings Lynn Hardwick. as we’ve recently rescued a pup from Romania and when she arrived obviously she was frightened and we needed supplies Very reasonably priced , we... See more

Rated 5 out of 5 stars

Great place at Kings Lynn , staff always happy to help , their advice and knowledge is second to none . Shop is full of different items for different pets , they cater for every animal that you can li... See more

Rated 5 out of 5 stars

The store was very tidy and welcoming stock was well presented and easy to find what we wanted. This was originally a gentle leader for our 10 month old labrador puppy who pulls a lot when we walk h... See more

Rated 5 out of 5 stars

Rose has helped me on 2 occasions on visits to the store & before, a manager, can't remember his name. Also if you belong to the Jollyes pet club, you get money off purchases & offers.


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • The Peel Centre, Hardwick Road, PE30 4NA, Kings Lynn, United Kingdom

  • 01553 769434

4.6

Excellent

TrustScore 4.5 out of 5

939 reviews

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4.6

All reviews

(939)

7,563 reviews in the last 12 months

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Rated 5 out of 5 stars

Really great place to shop.

The staff at Kings Lynn are always very helpful and always greet customers with a smile.
There is a huge variety of things to choose from for so many different pets.
A great place to shop for everyday things and for gifts for yours and other peoples' pets.

December 16, 2025
Rated 1 out of 5 stars

I went i to store to use a 10% off…

I went i to store to use a 10% off voucher. It wouldn't work. I was advised to contact their helpline which i did. I was told they knew there was a problem and i would receive a new voucher within 24 hours. I never received one. Shame they promote offers which you can't actually use.

December 1, 2025
Rated 1 out of 5 stars

Despicable service

The woman on the counter needs to do a course in customer etiquette and interaction her attitude stank and her facial expressions towards me was like she stepped in something nasty. She didn't know how to talk to people and didn't even apologise for keeping me waiting so long. When I got to the counter I said very chirpiley "hello!" I just got a frunt in return. She asked if I was a jollys lloyaltycard holder i said yes she took my name and postcode. I then recited my address to her and she cut me off angrily and said "well obviously I dont need the full address"! Give this woman some lessons in customer service or ask her to go to a job thats not people facing

December 2, 2025
Rated 5 out of 5 stars

Great!

always find what i am looking for and the staff are very helpful and friendly in Kings Lynn, although i wish they would tock more cat food in gravy not jelly as my old cat likes the gravy.

November 24, 2025
Rated 5 out of 5 stars

The best place to go for anything for your furry friends

All of the staff are so friendly, knowledgeable and helpful. They really are animal people and care about them all with really good, useful and helpful advice, with an excellent knowledge of their products. My vet recommended them to help my cat with their great value products. Thank you again, as always

November 17, 2025

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