Jollyes The Pet People - Kings Lynn Reviews 

939
TrustScore 4.5 out of 5

4.6

The Peel Centre, Hardwick Road, PE30 4NA Kings Lynn, GB


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Rated 5 out of 5 stars

I’ve been using jolly’s in kings Lynn Hardwick. as we’ve recently rescued a pup from Romania and when she arrived obviously she was frightened and we needed supplies Very reasonably priced , we... See more

Rated 5 out of 5 stars

Great place at Kings Lynn , staff always happy to help , their advice and knowledge is second to none . Shop is full of different items for different pets , they cater for every animal that you can li... See more

Rated 5 out of 5 stars

The store was very tidy and welcoming stock was well presented and easy to find what we wanted. This was originally a gentle leader for our 10 month old labrador puppy who pulls a lot when we walk h... See more

Rated 5 out of 5 stars

Rose has helped me on 2 occasions on visits to the store & before, a manager, can't remember his name. Also if you belong to the Jollyes pet club, you get money off purchases & offers.


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • The Peel Centre, Hardwick Road, PE30 4NA, Kings Lynn, United Kingdom

  • 01553 769434

4.6

Excellent

TrustScore 4.5 out of 5

939 reviews

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4.6

All reviews

(939)

7,564 reviews in the last 12 months

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Rated 1 out of 5 stars

When we came in last time and joined…

When we came in last time and joined your club we were told we would get a 10% off coupon to use next time we came in. No mention of it having an expiry date. Long story short came in to buy more food and treats etc ( some of which I was going to use to do a charity advent calendar) only to be told your vouches had expired. When I asked if there was anything I could do to get another U was told no. So I very much doubt we will bother to use your store in the future. If we’d been told there was a time limit I would have used it within the time. Not very impressed at all.

October 12, 2025
Jollyes The Pet People - Kings Lynn logo

Reply from Jollyes The Pet People - Kings Lynn

We regret that the coupon's expiry wasn't clear and that it impacted your purchase. We appreciate your feedback and we'll review our communication regarding membership benefits. We value your patronage and hope to improve your experience.

Rated 3 out of 5 stars

Review

Just one of your staff are very blunt not very helpful when you talk to them never smile or laugh, all the others are great never had an issue with them I come in regular.

October 11, 2025
Jollyes The Pet People - Kings Lynn logo

Reply from Jollyes The Pet People - Kings Lynn

We appreciate your feedback and are sorry to hear that one staff member wasn't as helpful as others. We're glad you've had mostly positive experiences and will address this to ensure consistent service for all our regular customers.

Rated 5 out of 5 stars

Well stocked store

Well stocked store with plenty of good quality bargains. Very competitive prices especially with so much competition in the area. Staff are always knowledgeable and helpful

October 6, 2025
Rated 5 out of 5 stars

Friendly and affordable option

Our local store is always well stocked, lots of variety on the natural treats and friendly, helpful staff. Ever since getting our dog we have used Jolleys and will continue too.

September 18, 2025

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