Jollyes The Pet People - Llanelli Reviews 692

TrustScore 5 out of 5

4.8

Unit 8, SA14 9UZ Llanelli, Wales, GB


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Rated 4 out of 5 stars

Always get fantastic service at Jollyes Llanelli from Ben. He has good knowledge and always goes that extra mile to make sure we can find everything we need. He also helped with choosing and engravi... See more

Rated 5 out of 5 stars

Really friendly and helpful staff whenever we go there. Good selection of dog food, treats etc and more affordable than other big chains of pet stores Also have a Pet club offering discounts now and... See more

Rated 5 out of 5 stars

The girl there is always happy to help and always has a smile on her face .Also carried dog food out to my mobillity scooter as it was to heavy for me to carry and my stomach was hurting due to inject... See more

Rated 5 out of 5 stars

Great customer care on our first visit to Jollyes. A member of staff was very helpful when we were looking to purchase a dog harness. Also I was surprised at the large selection of pet products they h... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

4.8

Excellent

TrustScore 5 out of 5

692 reviews

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Rated 5 out of 5 stars

Very helpful

Very helpful, polite and patient and nothing is to much trouble,all the staff are wonderful and they go above and beyond to help x

February 27, 2026
Rated 5 out of 5 stars

Love this shop

Love this shop. Staff are so friendly and helpful, they go out of their way to make sure you get the best experience while shopping there.

February 1, 2026
Rated 5 out of 5 stars

Staff are really helpful

Staff are really helpful, I found everything I was looking for and more. Be aware of feed bags being stacked again floor stands. I was carrying a sack of rabbit food and tripped over one

January 3, 2026
Rated 5 out of 5 stars

Very good range of products 👌

Love this place,so much range and more affordable than many other places. Plus my local one is collecting donations for a dog charity that I had my rescue from,so also giving back to the community, great supply of grain free items 🙌

December 20, 2025
Rated 4 out of 5 stars

Not over priced Pet shop

Love getting my Dogs food from Jollyes, staff are helpful, the frozen dog food I buy is always in stock. Sometimes my fur babies get a little treat, could be a toy new coat, lead or a little snack. What ever you need for your pet your find it in Jollyes the prices are always very good.

December 19, 2025

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