The staff, they always go above and beyond. Every single staff member in our Derry store is absolutely incredible. They all have so much knowledge of animals and their compassion and love for animals... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had the pleasure of speaking to the most friendly & informative staff member last night, I'm sorry I didn't get his name. Was able to direct me to what I needed straight away & explained all that I ne... See more
Whenever I shop at Jollyes in Derry, I always have a satisfactory visit. The staff are welcoming, obliging and have no problem with helping to get packs of tinned dog food from a high shelf. Everyone... See more
Fantastic place to get your pet food. I bought frozen raw food for my Springer that was 8 for the price of 7 and then there was another promotion that took £2 off at the till....I was well chuffed!!... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Buncrana Road, Londonderry, BT48 8AB, Londonderry, United Kingdom
- 02871 364078
4.8
Excellent
838 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kind and friendly. Very attentive
The staff are the store couldn't do enough for you. Carrying dog food to the tills and then to your car if its heavy or awkward to get.
December 22, 2025
Love this shop
Love this shop, staff are all so lovely and helpful. Always stocked up with the best range of products for my little dogs
December 22, 2025
Great products and very helpful staff
December 17, 2025
The Girl Serving on thursday 11/12/2025…
The Girl Serving on thursday 11/12/2025 at after 7p.m was Brilliant as Always.
10 outtta 10 as per usual!
December 11, 2025
The staff r so helpful + pleasant 🙂
December 7, 2025
Very helpful staff
December 10, 2025
Absolutely brilliant staff👏👏.Love this…
Absolutely brilliant staff👏👏.Love this store 😍.
December 10, 2025
Very helpfull and lovely staff
November 17, 2025
The staff
The staff, they always go above and beyond. Every single staff member in our Derry store is absolutely incredible. They all have so much knowledge of animals and their compassion and love for animals is so evident. I absolutely love going into the atore
November 28, 2025
Great place to visit
The staff are always very helpful and cheery and give good advice when asked.
November 29, 2025
We have using Jolleys for years
We have using Jolleys for years. The staff are really lovely are helpful. There always looking what I'm getting for with a great price and my Alfie loves his treats!
November 15, 2025
Everything you look for in a shop
Local store is clean and well laid out, well stocked and has very helpful staff - everything you need from a shop
November 8, 2025
Great costumer service
Great costumer service! Easy access. Its a small enough store but has a fantastic selection and has great discounts when you sign up.
I live a bit away but don't mind making the trip every week to get what I need.
October 30, 2025
Extremely friendly efficient…
Extremely friendly efficient knowledgeable staff in Derry store
October 30, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.