The staff, they always go above and beyond. Every single staff member in our Derry store is absolutely incredible. They all have so much knowledge of animals and their compassion and love for animals... See more
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Had the pleasure of speaking to the most friendly & informative staff member last night, I'm sorry I didn't get his name. Was able to direct me to what I needed straight away & explained all that I ne... See more
Whenever I shop at Jollyes in Derry, I always have a satisfactory visit. The staff are welcoming, obliging and have no problem with helping to get packs of tinned dog food from a high shelf. Everyone... See more
Fantastic place to get your pet food. I bought frozen raw food for my Springer that was 8 for the price of 7 and then there was another promotion that took £2 off at the till....I was well chuffed!!... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Buncrana Road, Londonderry, BT48 8AB, Londonderry, United Kingdom
- 02871 364078
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Staff members ib Derry store
I phoned to pre book my order,when I arrived in to the shop,was ready for me no waiting time ,friendly staff
Love this pet company
Love this pet company, great selection of products, great special offers. I would highly recommend. I visit this store all the time. Staff super friendly and helpful.
Very helpful staff!
I absolutely love the staff at my local…
I absolutely love the staff at my local jolly’s in Derry city there are always very welcoming and helpful they really know there stuff when it comes to your pet my dog was so sick as a pup with diarrhoea the vet was doing different test and it was becoming very expensive I was chatting to staff member about this and he suggested trying grain free food for her she’s now 4 years old and thriving plus they do great bargains
I STILL THINK THE POINTS IS A CON
I STILL THINK THE POINTS IS A CON EVERY SIX WEEKS I SPEND OVER £120 NEVER GIVEN A VOUCHER ,NEVER TOLD YOU HAVE £20 QUID IN POINTS NEVER TOLD YOU CAN CASH IN YOUR POINTS AS THEY TOTAL £5/£10/£20
NOTHING CON JOB WELL THATS WHAT I THINK
The best staff in derry shop🫶👍very…
The best staff in derry shop🫶👍very friendly and helpful and gentle💪👍🙏
Staff are helpful and friendly
The service was fantastic
The service was fantastic. The lad that served me went out of his way and was very knowledgeable about the products. I got advice on the nutritional benefits of the items I was buying for my dogs and he even helped me take everything to my car. I wouldn’t go anywhere else. Well done!!!
Shopping at your Derry store
Whenever I shop at Jollyes in Derry, I always have a satisfactory visit. The staff are welcoming, obliging and have no problem with helping to get packs of tinned dog food from a high shelf. Everyone of them are a credit to your store.
Staff are always so helpful
The staff are always very helpful
The staff are always very helpful
They have a good knowledge of the products
Very helpful staff
Very helpful staff, very pleasant and friendly. As always great selection and variety.
Everything you need for all your pets
Very well stocked with everything you could possibly need for your pets.
The staff are very knowledgeable and supportive.
Good stock friendly and helpful staff
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