Jollyes The Pet People - Lurgan Reviews 

709
TrustScore 5 out of 5

4.8

Quarry Business Park, Portadown Road, BT66 8QF Lurgan, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great range of products, knowledgable and friendly staff. Special offers and loyalty card. This company values the customer

Company replied

Rated 5 out of 5 stars

I am a regular customer in Jollyes Lurgan & my male dog uses Lifestage Senior Turkey Grainfree - the food is perfect for my boy who is allergic to Chicken. The staff in store are really helpful & will... See more

Rated 5 out of 5 stars

Great experience staff always pleasant can’t do more than enough for you always respectful and well presented. Down side is the store could do with stocking more red mills duck and rice and mother and... See more

Rated 5 out of 5 stars

Thank goodness for Jollyes I have been having problems getting the treats my 2 house rabbits just love I can no longer get them delivered by the popular internet store and was in Jollyes getting paper... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Quarry Business Park, Portadown Road, BT66 8QF, Lurgan, United Kingdom

  • 02838 344115

4.8

Excellent

TrustScore 5 out of 5

709 reviews

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4.8

All reviews

(709)

9,231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Staff

I always find staff to be extremely helpful nothing is a bother to them and today was no exception.

July 15, 2025
Rated 5 out of 5 stars

5 stars fab pet store with friendly staff to help you and huge variety for all needs.

Very friendly helpful customer service. Mostly has what I need in stock with a good variety, often cheaper than other pet stores. I get what I need here for less than it costs me at pets at home as my next closest pet shop. Only thing I would say is the lavender scented puppy mats I usually buy have been out of stock in stores for weeks and I'd like to see them back in again. There is very helpful pet advice offered and sales are good for my dogs as well as seasonal offers. The team are great and make visits a pleasant experience.

July 11, 2025
Rated 5 out of 5 stars

Lurgan

Excellent place to shop and great customer service. Always with a smile and an offer of help to carry heavy item's.

May 28, 2025
Rated 3 out of 5 stars

Mislead

Hi, recently I changed my Retreavers dog food from Wagg kibble as I found the Wagg didn't agree with him. I explained this to one of your staff members in your Lurgan Co Armagh branch and she recommended your LifeStage kibble, tho it was alot more expensive at £38 for 12kg I went for it and have to say my Retreaver has no issues with it. Your staff member also to me that when you purchase your first bag of LifeStage kibble at £38 every other bag after that the price drops to £36 which I thought was fair. I had purchase a few bags between your staff telling me this and the latest bag which was last week and it was only then I cought on there was no price drop for the next bags I bought, not only was there no price drop the bags increased in price to £39 . I inquired of another staff member about the price drop and was informed they never heard of an price drop and your staff member was wrong to tell me this which I thought was slightly shocking and misleading. I don't remember the exact dates but my purchase will be on my account, not happy atall but thanks for taking time to read this. Thankyou Jim Mc Gibbon.

March 1, 2025
Rated 4 out of 5 stars

The staff were very helpful

The staff were very helpful, the lady I now know to be the manager remember me coming in a few weeks ago to purchase a puppy harness. It felt like my toy poodles were valued members.

April 17, 2025
Rated 5 out of 5 stars

This guy is a credit to Jollyes

I was in Lurgan Jollyes Friday 18th 2025 around lunchtime/early afternoon, I asked the guy behind the counter for help (unfortunately I don’t know his name) as I hadn’t a clue what was a suitable toy and chewable bone for a 8/9 week old puppy, he was extremely helpful and knowledgeable and I appreciated all his time he spent with me, nothing was to much trouble. Thank you.

April 18, 2025

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