Good Knowledgeable staff, Jollyes own brand dog food lifestyle range seems to have cured my dogs upset stomach and even better he's happy to eat it, he's always been a really fussy eater. Expensive fo... See more
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We love this store my daughter and I visit regularly. The staff are friendly and knowledgeable and the store manager is AMAZING. I dont know what we would do without his advice and guidance. My daught... See more
There is always a large selection of products, we always manage to get what we need & more. The staff are always there to help if needed. We use lifestages products for our 3 dogs, varying from 3 m... See more
I came into your shop looking for something I could give my elderly cat for cystitis. On arrival a young assistant ask if I needed help. She told me about a product called cystease and also about the... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
West Denton Retail Park, West Denton Way, NE5 2NF, Newcastle, United Kingdom
- 01912 867589
4.8
Excellent
882 reviews
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I have recently lost my husband and
I have recently lost my husband and went in to buy dog food, whilst there asked the young lad that served me about changing the details on the system to my email etc, he was very helpful and so sympathetic and asked how I was, which I thought was lovely so a huge thank you and that staff member should be acknowledged and praised for his great customer service sorry didnt get his name but it was at the West Denton shop on Friday 2nd May.
May 2, 2025
The member of staff who served was…
The member of staff who served was extremely helpful and professional and really polite,
May 2, 2025
Took puppy for first vaccinations
Took puppy for first vaccinations. Everyone was so nice and polite
April 25, 2025
Shop is clean and well organised making…
Shop is clean and well organised making it easy to find what you need .staff are all helpful and pleasant this included the security guard
April 27, 2025
Staff were lovely and very affordable…
Staff were lovely and very affordable prices, but wouldn’t recommend if you have a nervous dog as often have to wait well over appointment time and room is open so nervous dogs can see all over dogs waiting making examination stressful
April 25, 2025
Very nice store-West Denton branch, Newcastle. good free parking
Very good free parking, friendly staff, wide variety of products at a sensible price.
April 23, 2025
great pet shop
Staff always lovely , store is well set out and easy to find what you want. always someone around to ask advice.
April 14, 2025
Great service,excellent staff.
Went in got item ,paid scanned club card,done very helpful & happy staff.
April 12, 2025
Great service
Great service. Your staff were really friendly and helpful and made sure we got what we wanted. Thank you.
April 3, 2025
Helpful staff
March 27, 2025
Always a joyous experience
Shop is always full, staff always happy and smiling, service at the till is quick.
March 26, 2025
Friendly staff easy parking
Friendly staff assisted in showing me where i needed to find specific puppy food, new to Jolleys
March 24, 2025
Four stars today I have problems with…staff scarce
Four stars today I have problems with my back unable to lift. I eventually found a member of staff to lift large bags of cat litter to my car. Usually plenty of staff. Thanks
March 22, 2025
Great stock lots to choose from .
March 21, 2025
Staff member pointed me in the right…
Staff member pointed me in the right direction for dog seat belt rather than me going up each isle of the shop
March 17, 2025
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