Good Knowledgeable staff, Jollyes own brand dog food lifestyle range seems to have cured my dogs upset stomach and even better he's happy to eat it, he's always been a really fussy eater. Expensive fo... See more
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We love this store my daughter and I visit regularly. The staff are friendly and knowledgeable and the store manager is AMAZING. I dont know what we would do without his advice and guidance. My daught... See more
There is always a large selection of products, we always manage to get what we need & more. The staff are always there to help if needed. We use lifestages products for our 3 dogs, varying from 3 m... See more
I came into your shop looking for something I could give my elderly cat for cystitis. On arrival a young assistant ask if I needed help. She told me about a product called cystease and also about the... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
West Denton Retail Park, West Denton Way, NE5 2NF, Newcastle, United Kingdom
- 01912 867589
4.8
Excellent
882 reviews
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The staff are so friendly and helpful…
The staff are so friendly and helpful and they talk to you with a good manner
March 17, 2025
Lovely member of staff who was so…
Lovely member of staff who was so friendly and gave great customer service. Very remiss of me not to get her name. She served me at the till about mid day.
March 15, 2025
I always find staff extremely helpful…
I always find staff extremely helpful and friendly and find what I want
They’re knowledgeable and sell what works best for pet
👍 well done
March 16, 2025
Amazing as always
March 13, 2025
Great service and selection of products…
Great service and selection of products at a great price. I would recommend without hesitation.
March 10, 2025
Great variety of everything relating to…
Great variety of everything relating to pets, especially for me, dogs!.
Staff were very helpful & knowledgeable without being pushy. Overall a lovely pet store.
March 8, 2025
Friendly and efficient
March 7, 2025
Friendly helpful staff
March 6, 2025
Price hikes
Used to use these for all my pet food, price of the food went from member discounted (matched all other stores regular price) to now jolleys every day low price meaning they have actually put its price up be £4, extra strong poo bags no are no longer what they where and are just regular bags. I now go to multiple stores for pet food and bags.
March 4, 2025
Very accommodating and polite staff
Very accommodating and polite staff. Got everything needed.
February 25, 2025
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Vouchers
We have been trying to upload your website well over a year. Still unable to retrieve our vouchers. I know it's not much but it's an incentive to purchase. These treats are given to dog charity.
February 24, 2025
Reply from Jollyes The Pet People - Newcastle
Good afternoon,
We are sorry to hear this. We can see you have an active voucher on your account. We would suggest you reset your password to access your online account. Should you have any problems with this please get in touch with our customer service team using the email help@jollyes.com and they can assist you further with accessing your account and redeeming this voucher.
Kind regards
Jollyes customer services
Good service I?have Cancer and had to…
Good service I?have Cancer and had to leave my doc in shop so I could dash to macdonalds for loo
February 20, 2025
Range of sturdy dog toys.
Different range of food and toys for dogs. Our pup is a chewer who can destroy even strong toys within hours but the ball we bought has lasted nearly 5 days without being destroyed!!
Nor tried the puppy food yet but I got different ones to try. I did find it a little difficult to find puppy food, not in a separate section but found it in the end.
February 21, 2025
Courteous staff member.
February 18, 2025
Staff friendly and very helpful to put…
Staff friendly and very helpful to put a large bag of dog food in my cra for me with no fuss .
February 15, 2025
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