Good Knowledgeable staff, Jollyes own brand dog food lifestyle range seems to have cured my dogs upset stomach and even better he's happy to eat it, he's always been a really fussy eater. Expensive fo... See more
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We love this store my daughter and I visit regularly. The staff are friendly and knowledgeable and the store manager is AMAZING. I dont know what we would do without his advice and guidance. My daught... See more
There is always a large selection of products, we always manage to get what we need & more. The staff are always there to help if needed. We use lifestages products for our 3 dogs, varying from 3 m... See more
I came into your shop looking for something I could give my elderly cat for cystitis. On arrival a young assistant ask if I needed help. She told me about a product called cystease and also about the... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
West Denton Retail Park, West Denton Way, NE5 2NF, Newcastle, United Kingdom
- 01912 867589
4.8
Excellent
882 reviews
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When money is tight
When money is tight, but you still love your pets and wild life, Jolleys is the place to go. The prices are affordable for what they all need, food, bedding, seeds etc Thank goodness for them. Highly recommended.
February 14, 2025
Helpful and pleasant staff
Helpful and pleasant staff. Good choice of food and accessories.
February 14, 2025
Ii like the way your shop has been…
Ii like the way your shop has been changed around.it has been a while since i have been in hope to get in more often.
February 11, 2025
Very happy with purchases
Very happy with purchases. Reasonable prices.
January 31, 2025
Unprompted review
Great customer service
Great customer service from friendly, knowledgeable professionals. An excellent range of products for dogs and good value for money.
January 31, 2025
Great got everything I wanted and…
Great got everything I wanted and friendly assistant.
January 29, 2025
good cheerful service
January 21, 2025
Dog food
Well stocked and good choice of product staff pleasant and well mannered. Always excellent offers in store
January 17, 2025
Highly recommendable. Hard to find better service.
Staff are approachable, friendly and knowledgeable about their business. They are happy to advise and help whenever possible.
It’s my first go-to for all my cockapoo’s needs.
January 11, 2025
The staff are always amazing,helpful…
The staff are always amazing,helpful and very polite,xxx
January 9, 2025
Helpful Staff
Staff are always pleasant and helpful. I need assistance when buying heavy bags of cat litter.
January 9, 2025
Well stocked store (west denton) easy…
Well stocked store (west denton) easy access but most of all friendly staff!
January 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No live animals
I honestly couldn't be more disappointed that you've stopped selling pets. Especially birds, as there are few places left that do. This was a big draw to me shopping at Jolleys, and while I haven't stopped purchasing from your stores, I don't visit anywhere near as regular as I once did.
Note: my review is purely based on my disappointment at the decision to no longer sell pets. The staff have always been great.
January 3, 2025
Reply from Jollyes The Pet People - Newcastle
We understand your disappointment about the decision to no longer sell pets. We appreciate your long-standing patronage and value your feedback. We strive to meet the needs of all our customers and will continue to evaluate our offerings to ensure we provide the best possible shopping experience.
Helpful staff
I needed to return something without a receipt and the staff were very helpful with this. Also very helpful when looking for something.
January 2, 2025
Very friendly helpfull
December 22, 2024
Good products, well stocked. Pleasant staff
There is always a large selection of products, we always manage to get what we need & more.
The staff are always there to help if needed.
We use lifestages products for our 3 dogs, varying from 3 months to 14 years old & they're all in excellent condition.
Always buy a toy when we go as they're strategically placed lol
December 30, 2024
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