Great range of products that my cat and dog love / website is easy to use with competitive prices and fast delivery / great service . Have a local store as well that has fantastic friendly staff who r... See more
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Great range of products that my cat and dog love / website is easy to use with competitive prices and fast delivery / great service . Have a local store as well that has fantastic friendly staff who r... See more
Company replied
Our visits to Jollyes Newport has always been very welcoming and calm. The staff are always helpful and welcoming to my dog. Been using the service since Dave (dog) was born. Just had his Rabies v... See more
The assistant was willingly helpful and took time ti ensure that my queries were answered. Did not just rush to get a quick sale but took time showing me the different products and explaining about t... See more
Customer service was outstanding! Gave me advice and also offered help help carrying a sack of food to my car. Previously purchased kibble online but found Jolleys had exactly the same kibble ne... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Spytty Road, Newport Retail Park, NP19 4QQ, Newport, Wales, United Kingdom
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Excellent customer service, good range of products and extremely friendly and helpful staff .Highly recommend.
Great variety of pet food, toys and treats and value for money. Friendly and helpful staff.
Instantly welcomed as i entered the store, the staff are extremely helpful and very cheerful, nothing was too much trouble. Also the prices are extremely competitive and good value for money. Very satisfied all round
Easy to find the products you are looking for.
Very friendly and helpful staff
Have returned on a few occasions.
Value for money
Will definitely be shopping there again
Great to see a store that has a vet available o certain days.
Goty cats vaccinated and chipped at a cheaper price than going to a vets
Really pleased with selection of treats for my TT and the reduction in the prices for my dogs food. The assistant was very friendly and polite It was a pleasure to go into your Newport store
Customer service was outstanding!
Gave me advice and also offered help help carrying a sack of food to my car.
Previously purchased kibble online but found Jolleys had exactly the same kibble nearly £15 cheaper!
Treats and toys are also extremely good value for money and half the price of other pet stores.
Gave great advice on the Jolleys club and ap too.
10/10!
The staff are always very polite, helpful and knowledgeable. The shop is always very clean and well stocked
The lady was very and knowledgeable about the items I was interested in
This was my first visit, but my impression was good range of products and good prices!
Easy to navigate store
Clean and tidy
Team visible on the sales floor and till
Advice given on products I bought
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