Jollyes The Pet People - Newry Reviews 

597
TrustScore 5 out of 5

4.8

Jollyes Petfood Superstores, 93 Armagh Rd, Damolly Retail Park, Newry,, BT35 6PW Newry, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very friendly staff, only groomers my boy seems to actually settle with. He comes out looking absolutely fantastic every single time. They utterly spoil him with treats & for a long haired German Sh... See more

Rated 5 out of 5 stars

Great Raw Food diversity.. excellent staff and so much variety of products for our beloved furballs.. My 2 huskies are luvvin it!!

Rated 5 out of 5 stars

The young man serving me was polite and took my bag and packed all the products and gave me next month's dog food voucher. The staff are always helpful and very knowledgeable the store is good and spa... See more

Rated 5 out of 5 stars

Goods fairly priced and well displayed. Staff were knowledgeable, friendly and helpful. Shop well lit. Good free car parking. Well maintained trolleys and smooth access to car. Overall experience... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Superstores, 93 Armagh Rd, Damolly Retail Park, Newry,, BT35 6PW, Newry, United Kingdom

  • 028 3025 1410

4.8

Excellent

TrustScore 5 out of 5

597 reviews

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4.8

All reviews

(597)

9,292 reviews in the last 12 months

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Rated 3 out of 5 stars

Stock availability/value

No discount given despite amount of items purchased.

May 23, 2025
Jollyes The Pet People - Newry logo

Reply from Jollyes The Pet People - Newry

We understand your disappointment with the lack of a discount. We appreciate your feedback and will look into this.

Rated 5 out of 5 stars

Newry store

arrived to disabled space by the door, selection of trolleys, store neat clean and tidy and logically laid out, decor bright, till operator friendly, till experience rapid and professional, offered assistance to take goods to car

April 28, 2025
Rated 5 out of 5 stars

I COULDN'T FIND ANY FAULT WITH THE…

I COULDN'T FIND ANY FAULT WITH THE YOUNG GIRL IN THE SHOP I HAVE A HEALTH PROBLEM AND THE MEMBER OF STAFF COULDN'T DO ENOUGH FOR ME SHE ASK ME COULD I HELP AND I TOLD HER WHAT I NEEDED AND SHE WENT AND GOT WHAT I NEEDED AND THEN SHE OFFERED TO CARRY IT OUT TO THE CAR FOR ME NOW THATS WHAT I CALL HELPFUL SERVICE AND I WOULD RECOMMEND JOLLYS IN NEWRY A VISIT

April 26, 2025
Rated 2 out of 5 stars

Unhelpful & deceptive

Not one member of staff offered assistance, we were on site for about 15 mins. Three team members on duty and no one approached us. Pricing was unclear. Labels read on price but Vat added at tills.

April 8, 2025
Jollyes The Pet People - Newry logo

Reply from Jollyes The Pet People - Newry

We understand your frustration with the lack of assistance you received during your visit. We strive to provide excellent customer service and are disappointed to hear that this was not your experience. We will address this with our team to ensure that all customers receive the attention they deserve. please note that the process on shelf includes VAT and this is not added however the receipt will detail this . if you add up each item purchased this will equal the sales total at the ends of the receipt not the subtotal and VAT section

Rated 3 out of 5 stars

Good value

A great big store, everything laid out well. Very reasonably priced.
I found everything I needed.
The only let down was when I asked about the size of a coat for my dog who was with me. The assistant wasn't at all interested,said she didn't know moved away. Dispite this I would shop here again. The till assistant was fine.

April 3, 2025

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