Excellent service, Rihanna our groomer is so good with our pup, our pup is always beautiful when groomed and smells gorgeous. Would not go anywhere else to have our pup groomed. Booked appointments mo... See more
Location
Switch locationUnit 2, Starplan Retail Park, 19-21 Longwell Road, BT37 9UL Newton Abbey, GB
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See what reviewers are saying
Supervisor at till answered all our questions regarding puppy food choice. Very knowledgeable and friendly. Talked us through the loyalty scheme we had just downloaded. Clean, bright store. Will defin... See more
I called into the Newtownabbey store shortly before 6pm on Saturday evening to get a dog tag for my puppy. I’d been to Pets at Home who I always use and their engraving machine was broken. I assumed t... See more
A nice and welcoming store. It took a few minutes to find a colleague to help me but as soon as I did, she stopped what she was doing right away and was really helpful. I often visit another larg... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Starplan Retail Park, 19-21 Longwell Road, BT37 9UL, Newton Abbey, United Kingdom
4.8
Excellent
569 reviews
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My Favourite pet shop
We go to this pet shop all the time. Easy to navigate shop layout and very friendly and helpful staff and great prices too.
Parking is great and the shop never feels overwhelming.
April 18, 2025
Great help with cat food
Great help with cat food. Friendly staff and no trouble to them to help and signpost to everything around the store. Nothing was too much trouble for them. The gentleman carried my items to the till very friendly.
April 18, 2025
The male server on the till was very…
The male server on the till was very friendly and offered great service. I was there on Tuesday 15th at 3.30pm
April 15, 2025
Staff very helpful
Staff very helpful. I have mobility issues and was helped without having to ask. Very rare these days. Will def return to this shop. When shopping I need a traditional trolley which was not available - only baskets and pull along trolleys. That was only downside to my shopping experience.
April 14, 2025
Great service makes all the difference
Great service at Jolly’s. Lovely new customer service girl. Great asset to store.
April 6, 2025
Was able to go in get what I needed talk to staff wasn't rushed and payed and left. No hassle
Was able to go in get what I needed
April 8, 2025
Really helpful members of staff who are…
Really helpful members of staff who are clearly knowledgeable about the products on sale
April 3, 2025
The person who was helping us was…
The person who was helping us was really good and managed to get us the product that we wanted and, she was very courteous.
March 30, 2025
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Poor shopping experience
Haven’t used Jollyes in long time as stocks were poor so use Pets at Home. Was passing and needed a few items for new pup. Compared to when I went a couple of years previously selection of items was poor and little choice to choose from (puppy bed), bowls, collars and leads and into the bargain prices were so expensive. I bought what I needed out of necessity when I came home looked online at Pets at Home and wished I had just waited and ordered from them. I ordered a dog crate to be delivered from Pets at Home delivery free of charge, same price in Jollyes but they charge £7.95 delivery. I will be sticking to Pets at Home for monthly online orders going forward.
March 21, 2025
Reply from Jollyes The Pet People - Newton Abbey
We appreciate you taking the time to share your experience with us. We understand your frustration with the limited selection and higher prices compared to your previous visits. We strive to offer a wide variety of products at competitive prices, and it seems we fell short on this occasion. We value your feedback and will take it into consideration as we work to improve our offerings. We wish you all the best with your new puppy.
Great staff,well stocked with products…
Great staff,well stocked with products good prices
March 15, 2025
Very helpful staff
I initially went to the Newtownabbey store to purchase dog food. Nine in stock the young lady working in the store rang Boucher Road store and was able to get a bag there for me. I travelled to Boucher Road and collected the bag.
March 15, 2025
Cannot recommend enough
Cannot recommend enough! Nick and the team at Newtownabbey are fantastic, Rolo can be a bit strange and hates being groomed but he is always happy to see Nick.
Rolo always looks and smells amazing when I come to collect him!
March 13, 2025
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