Excellent service, Rihanna our groomer is so good with our pup, our pup is always beautiful when groomed and smells gorgeous. Would not go anywhere else to have our pup groomed. Booked appointments mo... See more
Location
Switch locationUnit 2, Starplan Retail Park, 19-21 Longwell Road, BT37 9UL Newton Abbey, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Supervisor at till answered all our questions regarding puppy food choice. Very knowledgeable and friendly. Talked us through the loyalty scheme we had just downloaded. Clean, bright store. Will defin... See more
I called into the Newtownabbey store shortly before 6pm on Saturday evening to get a dog tag for my puppy. I’d been to Pets at Home who I always use and their engraving machine was broken. I assumed t... See more
A nice and welcoming store. It took a few minutes to find a colleague to help me but as soon as I did, she stopped what she was doing right away and was really helpful. I often visit another larg... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Starplan Retail Park, 19-21 Longwell Road, BT37 9UL, Newton Abbey, United Kingdom
4.8
Excellent
569 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, Rihanna our groomer is so good with our pup, our pup is always beautiful when groomed and smells gorgeous. Would not go anywhere else to have our pup groomed. Booked appointments months in advanced to ensure we get an appointment as other groomers do not compare to Rhianna.
May 24, 2025
Fantastic staff and great selection
Staff were courteous and helpful.
Knowledgeable and friendly
May 23, 2025
Brilliant costumer service Always Has…
Brilliant costumer service Always Has What We Are looking For Thankyou. From Mrs Kelly and Frenchie Taco.
May 21, 2025
Good quality and great service
May 18, 2025
Brilliant staff
May 15, 2025
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff and a good variety of products.
May 17, 2025
Sonny’s frozen food
I found the staff really helpful and pleasant. I was looking for frozen food for my dog and the girl helped me find the food I wanted . She even said to let her know if the dog liked it. The girl on the till was also very friendly
May 15, 2025
Helpful staff
May 7, 2025
Local Store
Lovely store, no shortage of variety and the staff are very friendly and helpful
May 2, 2025
Assistant was helpful and friendly as…
Assistant was helpful and friendly as was the girl at the till😊
April 29, 2025
We always receive great customer…
We always receive great customer service and help from the staff in Jollyes at Newtownabbey
April 16, 2025
Great staff.
Always plenty of my dogs favourite food in stock. Very helpful and polite staff at hand to help with any queries I might have and always ready for a chat. Keep up the great work.
April 18, 2025
Just back from jolly’s groomers nick…
Just back from jolleys groomers in Newtownabbey Nick groomed my westie she has behavioural issues and a dreadful tatty winter coat Nick did a fabulous job as he always does wouldn’t go anywhere else he is so good and patient with her even though she’s a handful thanks again
April 23, 2025
Unprompted review
Great helpful staff.
April 19, 2025
very helpful staff interested in…
very helpful staff interested in helping me with wee pet cat illness
April 19, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.