The member of staff was very polite and took the time to explain to me the benefits of the joining the pet club and how I would get vouchers to use in the store . This was all done while scanning my p... See more
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Helpful and friendly staff Shop opening times are good Quality stock at reasonable prices Their pet club earns you vouchers to use in store Their pet clinic and vaccination service is brilliant... See more
The staff are always welcoming, even when they are busy, they have time for me. Although I'm registered with Jolley's staff have to look up my postcode as there is no card or digital bar code to use b... See more
WOW! What an amazing place this is! Me and my partner had our first experience of Jollyes last week, and we spent nearly an HOUR in the place, amazed and fascinated. There is SO MUCH for all kinda... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Towcester Road, NN1 1EE, Northampton, England, United Kingdom
- 01604360230
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First time at Jolleys
First time at Jolleys, good choice of pet food, bought some Raw food my cats didn't eat it but there fussy but the stray cat loved it.
Staff were very helpful and gave good…
Staff were very helpful and gave good advice on flea treatment for my dog. Very clean and tidy store also!
Very helpful and polite
Very helpful and polite
100% recommend them to anyone. They have such a wide range of items and are always willing to help and assist.
The staff were brilliant
The staff were brilliant, very helpful with picking out stuff for my puppy & gave him lots of attention too.
Happy to have found you!
Happy to have found you!
Friendly and professional staff, great variety of pet products and food at affordable prices.
Great product reasonably priced
Great product reasonably priced . Very friendly staff. Excellent!
Really helpful staff
Really helpful staff. Although, I didn't find exactly what I needed (freeze dried chicken cat treats), I found other items that were reasonably priced. There was also a 3 for 2 offer on some of my items, making them even better value.
Nice friendly staff helped me but…
Nice friendly staff helped me but unfortunately you were out of stock of the product I wanted and staff were unable to advise me as to when it might like come back into stock.
First time I have been in this store
First time I have been in this store, very clean and the staff were very helpful and friendly
Excellent help and advice.good customer…
Excellent help and advice.good customer service
Thank you for all the support and…
Thank you for all the support and advice on purchasing my new birds. That are doing great.
WOW a new pet shop in town.
Friendly staff, a big shop with a lot in it. Willing to do a price match with Home Bargains. A good experience using this shop thank you.
Great new store.
I was served by a member of staff who was friendly and helpful. Lots of healthy food and snacks for dogs and enrichment toys plus pet beds. My dogs were very happy too as they got a biscuit each!
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