The member of staff was very polite and took the time to explain to me the benefits of the joining the pet club and how I would get vouchers to use in the store . This was all done while scanning my p... See more
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Helpful and friendly staff Shop opening times are good Quality stock at reasonable prices Their pet club earns you vouchers to use in store Their pet clinic and vaccination service is brilliant... See more
The staff are always welcoming, even when they are busy, they have time for me. Although I'm registered with Jolley's staff have to look up my postcode as there is no card or digital bar code to use b... See more
WOW! What an amazing place this is! Me and my partner had our first experience of Jollyes last week, and we spent nearly an HOUR in the place, amazed and fascinated. There is SO MUCH for all kinda... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Towcester Road, NN1 1EE, Northampton, England, United Kingdom
- 01604360230
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Nice shop and friendly staff
Very helpful and happy
They were lovely in there, I picked up the cat food but got the wrong age, and the lady went and got the right one for me no fuss, will definitely be going back
First visit to your Northampton
First visit to your Northampton store, very well presented and staff friendly, helpful and welcoming
Highly recommended
Great service, friendly staff & great member incentives. Had my 15 month old kittens booster done here - quick, no problems & less than half the cost of vets4pets.
Great staff, very helpful.
Great staff, very helpful. Promoted the pet club & the vouchers each month.
You can buy in bulk, even the treats!
Pleasant and helpful assistant, the one with 4 cats & a dog!!
Interesting to browse through a new shop specifically for pets. I especially appreciated the offers on cat food as my animals are particularly hungry just now. I did go in for litter which was good value so I’ll likely purchase that again.
They gave me all the right information…
They gave me all the right information I needed
Great store
Great store, fab vet and really lovely staff. Will be back for all my kitten items
Great pet friendly store
Great pet friendly store. Staff were polite and helpful. great choice of products.
The lady who helped me was friendly
The lady who helped me was friendly, knowledgeable making it an enjoyable experience. I would certainly go to this store again .
The store was great
The store was great. Stocked with all I need and clean. Staff were friendly and professional. I will be visiting again.
Inexperienced staff
I wanted advice on a prebiotic for my dog and the young lady serving didn't have a clue what the differences were. Don't leave inexperienced staff in charge of the medical items if they don't understand their uses
Jollyes was friendly and a great place to visit pleasant…
Jollyes was friendly and a pleasant experience
Unexpectedly good price
Extremely good price! And the person that served us was really lovely and very helpful!
Visited the Northampton store to…
Visited the Northampton store to purchase a new cage for my parrot staff friendly and helpful loaded the cage into the car for me excellent customer service
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