The member of staff was very polite and took the time to explain to me the benefits of the joining the pet club and how I would get vouchers to use in the store . This was all done while scanning my p... See more
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Helpful and friendly staff Shop opening times are good Quality stock at reasonable prices Their pet club earns you vouchers to use in store Their pet clinic and vaccination service is brilliant... See more
The staff are always welcoming, even when they are busy, they have time for me. Although I'm registered with Jolley's staff have to look up my postcode as there is no card or digital bar code to use b... See more
WOW! What an amazing place this is! Me and my partner had our first experience of Jollyes last week, and we spent nearly an HOUR in the place, amazed and fascinated. There is SO MUCH for all kinda... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Towcester Road, NN1 1EE, Northampton, England, United Kingdom
- 01604360230
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Jolly Jollyes.
It is always a pleasure to shop at Jollyes. The staff are friendly and there is a wide arrange of goods to choose from.
They are all lovely in the Northampton…
They are all lovely in the Northampton branch and all help to help to find what you need
Always friendly helpful staff
Excellent products and staff.
Excellent products and staff.
Great prices
Best place to buy wild bird food
WOW!!!
WOW! What an amazing place this is!
Me and my partner had our first experience of Jollyes last week, and we spent nearly an HOUR in the place, amazed and fascinated. There is SO MUCH for all kinda of animals! It's not too expensive and beats a lot of high street retailers in price and quality!! Customer service is out of this world! Not experienced excellent customer service in so long!
We cannot wait to take our big girl with us for our next visit! xoxo
Had what we wanted
Had what we wanted, at a good price.
Shop clean and tidy.
Staff pleasant , friendly and helpful
Product I wanted was available
Product I wanted was available. and manager signed me up for PetClub. I was not aware that there was a PetClub. All in all excellent service.
Very helpful in aiding me to get items…
Very helpful in aiding me to get items for a new puppy
I was able to find what I wanted and…
I was able to find what I wanted and the staff was so helpful
Friendly and helpful staff.
Great Selection
Good value for money, large selection of small pet items, toys, & bedding. Lots of offers
Popped in for a look round
Popped in for a look round. Well stocked store great selection of raw food. Lovely staff.
Love your stores the staff are so…
Love your stores the staff are so friendly and lots of choice for toys and food for my dog and cat
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