The member of staff was very polite and took the time to explain to me the benefits of the joining the pet club and how I would get vouchers to use in the store . This was all done while scanning my p... See more
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Helpful and friendly staff Shop opening times are good Quality stock at reasonable prices Their pet club earns you vouchers to use in store Their pet clinic and vaccination service is brilliant... See more
The staff are always welcoming, even when they are busy, they have time for me. Although I'm registered with Jolley's staff have to look up my postcode as there is no card or digital bar code to use b... See more
WOW! What an amazing place this is! Me and my partner had our first experience of Jollyes last week, and we spent nearly an HOUR in the place, amazed and fascinated. There is SO MUCH for all kinda... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Towcester Road, NN1 1EE, Northampton, England, United Kingdom
- 01604360230
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Very friendly and helpful staff…
Both members of staff we spoke to were very helpful and friendly one also checked with another store for an item for us as they didn't have enough of the big litter boxes. A++++
The lady went above and beyond
We were looking for toys for our hamster & a kind and helpful lady approached us asked I'd we needed any help. The lady was very helpful and brilliant when we asked some questions. We will return when our hammy is low on the things he needs.
If was somewhat unsure as to what I…
If was somewhat unsure as to what I actually needed but the asst couldn’t have been more helpful and was very friendly and professional helping to find exactly what I needed.
Staff are always pleasant
Staff are always pleasant, good selection and often some nice deals, always clean and the staff have a good understanding about pet welfare
very friendly staff.
very friendly staff.
lady was really helpful and patient.a lovely shopping experience.
Great selection of products with great…
Great selection of products with great prices, also the staff there are all friendly and helpful
Women serving us was so lovely
Women serving us was so lovely, someone actually happy to be in there job! Asked to stroke our schnauzer ted and was so friendly and gave great service.
The assistant was very helpful and…
The assistant was very helpful and pointed out some real bargains. I will return
Lovely friendly staff and great range…
Lovely friendly staff and great range of products.
Friendly and helpful
The store easy to navigate with a wide choice of products and the staff were helpful and friendly
Great shop
Great shop ! The only one nearly local to me for burns fish and rice dog food . Very helpful staff too !
Very helpfull and welcoming , lovely staff
Very helpfull and welcoming . I will defiantly be back . Thank you
Really friendly and helpful
Really friendly and helpful store assistants. Nothing was too much trouble, checking stock for items not on shop floor etc
Great customer service
Great customer service, polite and chatty. Made me feel valued.
Hamster cage
Good priced products and the cage I brought for my son’s hamster was really well made. Looked at lots cages and there were either overpriced, flimsy or way too small, this one was perfect!
Staff very friendly and helpful with my…
Staff very friendly and helpful with my new rescue dog
Great choice of products
Great choice of products, staff helpful and friendly. Well recommended and will be back. Thank you 😊
The assistant was very polite and…
The assistant was very polite and helpful. Thank you 😊
Lovely helpful friendly people
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