The member of staff was very polite and took the time to explain to me the benefits of the joining the pet club and how I would get vouchers to use in the store . This was all done while scanning my p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful and friendly staff Shop opening times are good Quality stock at reasonable prices Their pet club earns you vouchers to use in store Their pet clinic and vaccination service is brilliant... See more
The staff are always welcoming, even when they are busy, they have time for me. Although I'm registered with Jolley's staff have to look up my postcode as there is no card or digital bar code to use b... See more
WOW! What an amazing place this is! Me and my partner had our first experience of Jollyes last week, and we spent nearly an HOUR in the place, amazed and fascinated. There is SO MUCH for all kinda... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Towcester Road, NN1 1EE, Northampton, England, United Kingdom
- 01604360230
4.7
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
App.
Don’t know what you have done to the app but twice it has logged me out and will not let me back in
September 9, 2025
Reply from Jollyes The Pet People - Northampton
We apologize for the login issues you've encountered however are app ceased in may and you can access your account via our website www.jollyes.co.uk
Thank you for your feedback and if you have any further log in issues please contact help@jollyes.co.uk
The staff are always welcoming
The staff are always welcoming, even when they are busy, they have time for me. Although I'm registered with Jolley's staff have to look up my postcode as there is no card or digital bar code to use but they always do it with a smile. To date I've never had a bad experience with the store and will continue to use it.
September 10, 2025
Dog food and treats
Some things we purchase from Jolleyes were there, but the pouches dog food wasn't, we had to buy elsewhere.
September 9, 2025
The lady who served me was very…
The lady who served me was very pleasant and professional. She took her time to speak to my granddaughter as well
September 8, 2025
Good staff happy and helpful and the…
Good staff happy and helpful and the food was a good price
July 24, 2025
Not enough cat products
They need to stock more cat products but the staff are really friendly and helpful
July 21, 2025
Very helpful and friendly staff
Very helpful and friendly staff, excellent vet experience thank you will definitely be back
July 23, 2025
Ask advice about best cat litter I was…
Ask advice about best cat litter I was given advice on some individual things which was extremely useful
July 19, 2025
Lovely helpful staff
July 14, 2025
Customer service really friendly staff…
Customer service really friendly staff very helpful in helping me choose my flea treatment for my dog very much appreciated definitely be back in the future I recommend to other people 👍🙂
July 16, 2025
Just friendly and helpful staff
July 13, 2025
Very friendly helpful staff
Very friendly helpful staff. Prices are great too. Plenty of stock/brands to choose from
July 13, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.