The member of staff was very polite and took the time to explain to me the benefits of the joining the pet club and how I would get vouchers to use in the store . This was all done while scanning my p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful and friendly staff Shop opening times are good Quality stock at reasonable prices Their pet club earns you vouchers to use in store Their pet clinic and vaccination service is brilliant... See more
The staff are always welcoming, even when they are busy, they have time for me. Although I'm registered with Jolley's staff have to look up my postcode as there is no card or digital bar code to use b... See more
WOW! What an amazing place this is! Me and my partner had our first experience of Jollyes last week, and we spent nearly an HOUR in the place, amazed and fascinated. There is SO MUCH for all kinda... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Towcester Road, NN1 1EE, Northampton, England, United Kingdom
- 01604360230
4.7
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Sofia!
I was greeted as I came in by one of the workers there as I needed to get some stuff for my pet. I asked the woman at the till if she may be able to help me in choosing what products are the best for my pet. She took me to a few items and described them all very well and asked relevant questions to get the best products needed. She was very nice, supportive and helpful. At the end I asked her name and she was called Sofia. She gave the best service I’ve seen in a very long time with a smile and a real nature of care at her job. She will go a long way and I hope she does in the future. For those who will be going to Jollyes on their next trip, I hope you’re helped by Sofia!
June 12, 2025
Unprompted review
Good customer service.
June 6, 2025
Top tier service at a great price!
Top tier service at a great price!
I took my dogs to have their annual vaccines, for the first time I took them to Jollyes in Northampton, the staff were so nice and clearly stretched as they were all doing 10 different jobs. But they all had smiles on their faces, greeted me and my dogs and showed a genuine care. The cost is also a massive bonus, well worth travelling a bit out of the way for me.
May 21, 2025
Staff are always pleased to help and…
Staff are always pleased to help and never mind you asking questions or asking about recommendations.
May 10, 2025
Always helpful and friendly staff
Always helpful and friendly staff, even helping to ensure how items fit on my dog. Thank you
May 10, 2025
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff.
Reasonable prices and good range.
May 6, 2025
Very helpful and friendly
May 3, 2025
Very helpful carried a big bag of dog…
Very helpful carried a big bag of dog food out to the car for me.
May 2, 2025
Great Customer Experience
Extensive product range. Good value.
Staff friendly, polite & extremely helpful.
Will definitely return for all my pet’s needs.
May 1, 2025
helpful & friendly
helpful, friendly staff, but they didn't have what I wanted instore, the lady did suggest another second hand alternative though as it is not something they stock.
April 18, 2025
Great first experience in store
From my first experience of Jollyes yesterday I wouldn’t hesitate to give 5 stars. We are getting a puppy in a few days so I went in for raw food and advice on healthy training treats. Lots of variety in products and the lady who helped me was friendly, knowledgable and very helpful
I will be using this store again for my pet needs
April 22, 2025
Think this store is super with great products and great staff.
Think this store is great. Great range of products available and great variety with a great price.
Really helpful staff also.
April 16, 2025
Love the staffs response and…
Love the staffs response and helpfulness the product range is terrific
April 16, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.