The member of staff was very polite and took the time to explain to me the benefits of the joining the pet club and how I would get vouchers to use in the store . This was all done while scanning my p... See more
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Helpful and friendly staff Shop opening times are good Quality stock at reasonable prices Their pet club earns you vouchers to use in store Their pet clinic and vaccination service is brilliant... See more
The staff are always welcoming, even when they are busy, they have time for me. Although I'm registered with Jolley's staff have to look up my postcode as there is no card or digital bar code to use b... See more
WOW! What an amazing place this is! Me and my partner had our first experience of Jollyes last week, and we spent nearly an HOUR in the place, amazed and fascinated. There is SO MUCH for all kinda... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Towcester Road, NN1 1EE, Northampton, England, United Kingdom
- 01604360230
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The shop was well stocked and very…
The shop was well stocked and very clean was easy to get around the lady on the checkout was very polite and helpful
Went above and beyond to serve us
Went above and beyond to serve us
Will definitely visit again
Exceptional service and price!
I've been a customer since it opened…
I've been a customer since it opened and always been impressed with the two ladies who served us
Very helpful…
Lady who served me was really helpful as there was no price on the item I wanted to purchase
Very helpful and polite staff
A happy customer
Friendly staff. I asked a question relating to my dog. I received the support I needed.
The prices at Jollyes are fair.
Thank you
Very friendly!!
Very friendly, and very kind with my car. really happy with the services provided
Friendly helpful staff
The lady on the till was very helpful as was the floor staff, even gave me a free food to try for my rabbit.
Great shop easy to find what you need…
Great shop easy to find what you need staff are great very helpful
Customer service was excellent first…
Customer service was excellent first time I have visited won’t be the last
Hamster bits and bobs
Good price quick and easy to find and the lady on the till was very friendly and helpful
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