I like the fact that they are open late, as I can’t always get there before 19.00 because of work. Service is always friendly and able to answer any questions on produce(food & treats) and products(to... See more
Location
Switch locationJollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH Norwich, GB
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See what reviewers are saying
Dogs needed annual boosters , vets wanted £75 each ! saw the advert in jolleys £25 each. I checked the vaccines were the same as vets (they are) went ahead and booked appointment for 2 dogs , I mus... See more
The staff, (today it was Beth) are always friendly and knowledgeable about their stock. Beth kindly stayed with my old girl, Inca, who was experiencing mobility issues, thus allowing me to bring the c... See more
They are alway very helpful in that store , I walk with a walking stick and can't carry the big big bags of wood pellets cat litter ,so they always carry them to the car for me . I've been to other pe... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH, Norwich, United Kingdom
- 01603 406 755
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Really friendly staff
Really friendly staff and a really great price compared to private vets.
I popped in to get some cat biscuits…
I popped in to get some cat biscuits and was pleasantly surprised by the experience as I'd taken to having cat food delivered. It's good to go into a store in -person and view the stock, just have a browse, but also take in the calm and pleasant atmosphere in my local Jollyes.
Very helpful lady staff member
Friendly, great value and choice
Friendly man on till knew what he was talking about re products. So pleased no animals in store well done to you all.
Always friendly and helpful staff.
Everything I needed was in stock making…
Everything I needed was in stock making it worthwhile going to the store which is several miles away from where I live. Salesman very helpful and polite.
Good products and prices
Good products and prices. Very helpful knowledgeable staff.
Definitely be back soon!
Friendly service
I like the fact that they are open late, as I can’t always get there before 19.00 because of work. Service is always friendly and able to answer any questions on produce(food & treats) and products(toys, bedding & accessories). Food & treats competitively priced, but the harnesses, dog wear etc, a bit over priced compared to online prices. Over all I still prefer shopping at Jollyes and will continue to do so.
Had everything I wanted and the staff…
Had everything I wanted and the staff were very helpful and friendly
dog owner.
Well while the price keeps low they are great. We use them sometimes because they are near to us and the things we buy for our dog a low in price because we are with there pet club but somethings can be a bit over prices but if they keep there price low then they would get a lot more people in there shop.
Lovely choice of food and bedding for…
Lovely choice of food and bedding for all pets, with the shop set out well and a friendly pleasant assistant on the till.
Staff were polite and friendly
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