I like the fact that they are open late, as I can’t always get there before 19.00 because of work. Service is always friendly and able to answer any questions on produce(food & treats) and products(to... See more
Location
Switch locationJollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH Norwich, GB
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See what reviewers are saying
Dogs needed annual boosters , vets wanted £75 each ! saw the advert in jolleys £25 each. I checked the vaccines were the same as vets (they are) went ahead and booked appointment for 2 dogs , I mus... See more
The staff, (today it was Beth) are always friendly and knowledgeable about their stock. Beth kindly stayed with my old girl, Inca, who was experiencing mobility issues, thus allowing me to bring the c... See more
They are alway very helpful in that store , I walk with a walking stick and can't carry the big big bags of wood pellets cat litter ,so they always carry them to the car for me . I've been to other pe... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH, Norwich, United Kingdom
- 01603 406 755
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Stock
Very helpful staff and most items very competitively priced. I gave the store 4.5 stars and, but for the fact that I found prices not displayed for some items, l would have given 5*
Always has what I want/need
Always has what I want/need. Much preferer this to the 'Pets at' shops. The products are better and they stick to what they do best.
First time visitor - great store
Having recently picked up a new dog we were advised they were eating a certain brand of dog food sold by Jollyes, I hadn’t been into the store before but visited yesterday and was really impressed. Its really well stocked, staff were helpful and the pricing is good too unlike some other larger rip of pet food chain stores!
Staff working was very helpful
Always happy friendly staff
Clean and tidy store
Clean and tidy store. Found exactly what we were looking for. Staff very helpful and professional. Will be back.
The staff are always very friendly and…
The staff are always very friendly and helpful, this makes visiting Jollyes a pleasant experience.
Very helpful people.
Staff very helpful nothing to much…
Staff very helpful nothing to much trouble went in to buy new harnesses for our two dogs both with us they enjoyed the freedom of the shop, were well behaved and had excellent experience due to staff making them welcome.
Good choice at reasonable prices
I like the fact that there is always a good choice of food and accessories for my dog. The prices are reasonable too.
Trip to Jollyes
The staff at Jollyes are always helpful and friendly whilst staying professional
Most friendly staff.
The people that work at Jollyes are always very friendly and helpful and nothing is too much trouble for them.
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