Everytime I go in this store the staff are always busy making sure the store is tidy , clean well stocked and you are never left waiting ages . The staff are also very well presented in appearance. Cu... See more
Company replied
Maskew Avenue, The Rex Trade Centre, PE1 2AS Peterborough, England, GB
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Everytime I go in this store the staff are always busy making sure the store is tidy , clean well stocked and you are never left waiting ages . The staff are also very well presented in appearance. Cu... See more
Company replied
I went to Jolly’s to purchase some hypoallergenic for my dog the my vet had recommended. I couldn’t find what I was looking for so asked a very nice young man for help (I’m annoyed I can remembe... See more
I had an idea of type dog food required. Shown to the shelves by your kind Assistant who was very knowledgeable about products sold. Able to purchase, and take away without ordering online. Thankfully... See more
I visited the Peterborough branch yesterday morning & was delighted that some of the items I required (budgie honey bars) were on offer @ buy two & get one free. Staff efficient & friendly.
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Maskew Avenue, The Rex Trade Centre, PE1 2AS, Peterborough, England, United Kingdom
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Always friendly,helpful staff.
Nothing too much trouble.
Thank you
I couldn't locate any rabbit ears so asked an assistant. She came out of her way to locate a bonus big box of them for my dogs
Very friendly staff and also happy to help or answer any questions.
I have two budgies & regularly use Jolleys to buy food & toys for them.
The young lady assistant was most helpful when I couldn't find a particular item which was temporarily out of stock.
I got chicken food and the girl at till was very good used it a few times
When you buy dog’s snacks like dried pork ears, dried fish etc -calculate before till. Cashiers don’t know all the prices unfortunately and can add you some extra money to pay.
I’ve double checked the anmou I have to pay and mentioned to the cashier, but the price wasn’t changed in the bill. I noticed that later on.
I’ve been buying my cat & dog biscuits for years from your store. Twice this week I’ve driven the 11 miles to my nearest store and you didn’t have the dog biscuits I use. The cat biscuits only come in ridiculously small bags so if you have more than one cat, they don’t last very long. Never enough staff around to help either! Not good, may go back to Pets at Home!
The staff were friendly,helpful. I loved the selection of toys/ treats/ beds. Would love to see more offers
I am a regular client & love the place and the prices are better then elsewhere
I have an injured finger, the manager helped me pick a sack of heavy cat litter to the till, then to my car. Love jolleys. I travel 15 miles to shop there for my cats . Wouldn't go anywhere else
Every time I visit this store they don't sell normal kitten food. The only kitten food available is very expensive for a small bag. Not convenient at all. Ended up leaving without purchasing anything... AGAIN!
Fantastic customer service, good selection of product, always stock available,
I have been there before I I I was just a a few weeks, I enjoy looking around the large shop, there is so much variety and choice to choose from you need for your pets even the Birds !There is always a friendly welcome from all the Staff. Well done to you all, it’s a pleasure coming to your Shop.
The staff are very helpful and knowledgeable. The shop is always clean and tidy!
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