Jollyes The Pet People - Peterborough Reviews 

530
TrustScore 4.5 out of 5

4.7

Maskew Avenue, The Rex Trade Centre, PE1 2AS Peterborough, England, GB


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Rated 5 out of 5 stars

Everytime I go in this store the staff are always busy making sure the store is tidy , clean well stocked and you are never left waiting ages . The staff are also very well presented in appearance. Cu... See more

Company replied

Rated 5 out of 5 stars

I went to Jolly’s to purchase some hypoallergenic for my dog the my vet had recommended. I couldn’t find what I was looking for so asked a very nice young man for help (I’m annoyed I can remembe... See more

Rated 5 out of 5 stars

I had an idea of type dog food required. Shown to the shelves by your kind Assistant who was very knowledgeable about products sold. Able to purchase, and take away without ordering online. Thankfully... See more

Rated 5 out of 5 stars

I visited the Peterborough branch yesterday morning & was delighted that some of the items I required (budgie honey bars) were on offer @ buy two & get one free. Staff efficient & friendly.


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Maskew Avenue, The Rex Trade Centre, PE1 2AS, Peterborough, England, United Kingdom

  • 01733 301 430

4.7

Excellent

TrustScore 4.5 out of 5

530 reviews

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4.7

All reviews

(530)

9,296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Indoor birds

I have two budgies & regularly use Jolleys to buy food & toys for them.
The young lady assistant was most helpful when I couldn't find a particular item which was temporarily out of stock.

December 8, 2025
Rated 3 out of 5 stars

When you buy dog’s snacks like dried…

When you buy dog’s snacks like dried pork ears, dried fish etc -calculate before till. Cashiers don’t know all the prices unfortunately and can add you some extra money to pay.
I’ve double checked the anmou I have to pay and mentioned to the cashier, but the price wasn’t changed in the bill. I noticed that later on.

November 30, 2025
Rated 1 out of 5 stars

Low stock…

I’ve been buying my cat & dog biscuits for years from your store. Twice this week I’ve driven the 11 miles to my nearest store and you didn’t have the dog biscuits I use. The cat biscuits only come in ridiculously small bags so if you have more than one cat, they don’t last very long. Never enough staff around to help either! Not good, may go back to Pets at Home!

November 26, 2025
Rated 5 out of 5 stars

I have an injured finger

I have an injured finger, the manager helped me pick a sack of heavy cat litter to the till, then to my car. Love jolleys. I travel 15 miles to shop there for my cats . Wouldn't go anywhere else

November 9, 2025
Rated 5 out of 5 stars

Shel25…

I have been there before I I I was just a a few weeks, I enjoy looking around the large shop, there is so much variety and choice to choose from you need for your pets even the Birds !There is always a friendly welcome from all the Staff. Well done to you all, it’s a pleasure coming to your Shop.

October 25, 2025

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