Everytime I go in this store the staff are always busy making sure the store is tidy , clean well stocked and you are never left waiting ages . The staff are also very well presented in appearance. Cu... See more
Company replied
Maskew Avenue, The Rex Trade Centre, PE1 2AS Peterborough, England, GB
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Everytime I go in this store the staff are always busy making sure the store is tidy , clean well stocked and you are never left waiting ages . The staff are also very well presented in appearance. Cu... See more
Company replied
I went to Jolly’s to purchase some hypoallergenic for my dog the my vet had recommended. I couldn’t find what I was looking for so asked a very nice young man for help (I’m annoyed I can remembe... See more
I had an idea of type dog food required. Shown to the shelves by your kind Assistant who was very knowledgeable about products sold. Able to purchase, and take away without ordering online. Thankfully... See more
I visited the Peterborough branch yesterday morning & was delighted that some of the items I required (budgie honey bars) were on offer @ buy two & get one free. Staff efficient & friendly.
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Maskew Avenue, The Rex Trade Centre, PE1 2AS, Peterborough, England, United Kingdom
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Absolutely Customer Service , brilliant , also remembered me from 3months ago 👍👏
Easy to book appt the only thing is you cant change it if you want to add the microchip .You have to delete and redo appt .
You was open after I left work which made life easier, you was well stocked and we got everything we came for plus a few extra bits.
The staff were very helpful and very friendly
Always very helpful and friendly staff and prices are very competitive
Just very good and friendly service excellent as always
Not my email - Receipt / Tax invoice sent to me but quickly sorted (email from Jollyes Customer Services today Monday 15 Sept. 2025). Thanks
Customer service was very good and she was helpful and knowledgeable about the items l brought at the shop
Just got a new puppy. So I got some great advice from staff. Manages to get everything that I needed in one place, rather than having to go to different places. Managed to get all my wild bird food while I was there as well.
Lovely atmosphere to shop in. 100% recommend.
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