The staff are friendly and helpful. I have been to my local shop many times and the staff have always been approachable. The one time I had an issue (a posted multi-buy promotion wasn't programmed int... See more
Location
Switch locationUnit 11 Gallagher Shopping Park, Port Glasgow, Glasgow, Lanarkshire, PA14 5DX Glasgow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jollyes is an amazing place that my pet loves visiting. Always so helpful and great prices.
Company replied
Surprisingly good value. The balls and bone I bought came to £6 something, whereas the bigger ball alone was marked as £12. Asked if joining the pet club gave me a discount or something and the wo... See more
Good range of loose dog treats including some not available elsewhere. Particular favourites of our pets. My only criticism is the lack of customer scale to weight as we select our mix, sometimes we w... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 11 Gallagher Shopping Park, Port Glasgow, Glasgow, Lanarkshire, PA14 5DX, Glasgow, United Kingdom
- 01475602260
4.9
Excellent
315 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No longer a 15% dog food discount!
Disappointed there is no longer a 15% discount off dog food now with the Pet Club! Won’t be using Jollyes much now, unfortunately.
September 5, 2025
Given me good advice and helped me and…
Given me good advice and helped me and my bf in to today life
July 24, 2025
My dog had her jags at jollyees and…
My dog had her jags at jollyees and micro chipped and the people couldn't have been any better in the shop! Would definitely recommend
July 18, 2025
The girl who served me was very helpful…
The girl who served me was very helpful and knowledgeable about the products I was looking for. She gave me details of one of them that she used for her own dog. Very pleasant experience
July 17, 2025
Friendly helpful knowledgeable staff
July 14, 2025
Good range of loose dog treats…
Good range of loose dog treats including some not available elsewhere. Particular favourites of our pets. My only criticism is the lack of customer scale to weight as we select our mix, sometimes we would buy more if this was available however tend to err on the side of caution because of the lack of weighing facilities.
June 2, 2025
They had what we wanted and the…
They had what we wanted and the assistant k ew where to find thjngs
May 31, 2025
Attentative and friendly staff.
May 30, 2025
The staff are always so helpful and…
The staff are always so helpful and accommodating.
Fantastic selection of food and products to meet most budgets
May 1, 2025
My go to shop for pet supplies
My go to shop for pet supplies. Staff are always lovely & ready to help if I can't find something.
May 17, 2025
Surprisingly good value
Surprisingly good value. The balls and bone I bought came to £6 something, whereas the bigger ball alone was marked as £12.
Asked if joining the pet club gave me a discount or something and the woman said unfortunately not. I tried two more times to say I thought these came to more than that and she grumpily continued to deny any issue or that any discount had been applied.
Apart from feeling sorry for the woman (who didn't appear to undersand, despite my best efforts) I definately got great value and my dog loves the balls and the treat, trying to take it out of the boot herself when I got home.
I wouldn't buy the kennel though. The one outside the shop had fallen apart a few weeks after being put on display, and that was not cheap.
May 14, 2025
Friendly and helpful staff.
May 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.