Fantastic and friendly staff, who went above and beyond to make us feel welcome even though we came into the store just before closing. Extremely knowledgeable on all products we asked about which... See more
Location
Switch locationUnit 2, Portsmouth Retail Park,, Binnacle Way,, PO6 4FB Portsmouth, GB
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See what reviewers are saying
The pre-ordered, pre-paid cat-litter (12 x 30L bags) was already stacked up on the trolley and ready to load in my car. I was helped to load it, which was very helpful. The second sales lady was als... See more
Outstanding! Jollyes North Harbour has always been the number one go to for all my pets and they never fail to let me down! I visited the store looking to invite some new Gerbils to our family an... See more
Always greeted by friendly staff, who go out of thier way to assist with any problems locating items require for both dog and cat.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Portsmouth Retail Park,, Binnacle Way,, PO6 4FB, Portsmouth, United Kingdom
- 02392387782
4.7
Excellent
355 reviews
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Pets paradise
Wide range of products lovely clean environment and the assistants are always happy to offer help and advice. My dogs love to shop here too.
June 15, 2023
Very helpful staff
June 12, 2023
Very helpful and polite 😁
June 18, 2023
Great customer service!
June 13, 2023
The Staff are always incredibly…
The Staff are always incredibly helpful, polite and have great Customer Service skills. I always find what I need or the staff recommend an alternative.
June 10, 2023
Well stocked competitively priced store
Shop was well stocked & easy to navigate I found a good deal 3 for 2 on dog treats this all helps with cost of living crises & pets don't miss out. Very good selection of dog brands of food, accessories & toys with competitive pricing . Cashier was genuinely polite & helpful.
June 4, 2023
Local
Local, we go to all the time, friendly & always happy to help, dogs like going there, they always put out fresh water & treats :)
May 26, 2023
Really helpful today.
May 27, 2023
Unprompted review
Very helpful assistant
May 16, 2023
good selection of tropical fish
May 11, 2023
The fact it was Open till 6 pm which is…
The fact it was Open till 6 pm which is amazing 🤩 and they So many Different items 👍👍👍
May 8, 2023
Helpful staff
May 7, 2023
Amazing and helpful…
Amazing stock of products and helpful team.
Clean and well presented shop with easy parking right outside.
May 5, 2023
Cashier was quick and friendly
Cashier was quick and friendly, I had just popped in for an item quickly.
May 2, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nice shop good choice oice of product but…
Nice shop good choice of product but some of the staff need a lenson in people skills
April 13, 2023
Reply from Jollyes The Pet People - Portsmouth North Harbour
Thank you for your review. We are sorry to hear about this experience and kindly ask that you get in touch with our Customer Service Team vial email to help@jollyes.com so this can be investigated further.
Needed a few bits for our new puppy and…
Needed a few bits for our new puppy and Shop assistant was very helpful.
April 20, 2023
Excellent customer service
April 19, 2023
The member of staff was very helpful on…
The member of staff was very helpful on the product which i needed , and with a quick and friendly service
April 14, 2023
the staff were polite
the staff were polite. I would like to know if you do not stock any dried food without chicken/poultry additives as my dog is allergic, so many of them add it as an extra.
April 14, 2023
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