Fantastic and friendly staff, who went above and beyond to make us feel welcome even though we came into the store just before closing. Extremely knowledgeable on all products we asked about which... See more
Location
Switch locationUnit 2, Portsmouth Retail Park,, Binnacle Way,, PO6 4FB Portsmouth, GB
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The pre-ordered, pre-paid cat-litter (12 x 30L bags) was already stacked up on the trolley and ready to load in my car. I was helped to load it, which was very helpful. The second sales lady was als... See more
Outstanding! Jollyes North Harbour has always been the number one go to for all my pets and they never fail to let me down! I visited the store looking to invite some new Gerbils to our family an... See more
Always greeted by friendly staff, who go out of thier way to assist with any problems locating items require for both dog and cat.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Portsmouth Retail Park,, Binnacle Way,, PO6 4FB, Portsmouth, United Kingdom
- 02392387782
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Staff were very friendly and helpful
Staff were very friendly and helpful. The layout of the shop made shopping very easy to do. The place was very clean and everything was labelled clearly.
Always greeted by friendly staff
Always greeted by friendly staff, who go out of thier way to assist with any problems locating items require for both dog and cat.
The choices of food in store was…
The choices of food in store was excellent, the service which I received was excellent as well very efficient and helpful.
Good value of items on sale
Good value of items on sale. Shop assistants polite, helpful and friendly.
Easy to shop there everything in the…
Easy to shop there everything in the right places easy to find what you’re looking for and staff are friendly and helpful
I’m a recently new customer to your…
I’m a recently new customer to your store. Your staff in this store are so helpful and always advise me on the best products to buy for my new kitten which I love. Your store is always clean and well stocked.
Also love the idea of donating the tinned pet food when we pay. Great idea!!!
Defo my go to place for my pet needs. Thank you
Had what I required
Had what I required. Staff polite and friendly, also some have great memories as they can remember myself and post code when applying pet club info.
Best place for dog chews
I buy all my dog chew from you as there is a good range of chew and they are reasonably priced. The staff who serve me are always super friendly and smiley too
Great prices
Great prices. Beats the local pet shop and the supermarket. The Pet Club is good for discounts. Also, the people working are always helpful.
Very friendly and helpful staff
Very friendly and helpful staff, good advice from them too ! Many thanks !
we were able to get exactly what we…
we were able to get exactly what we required at a good price and your staff were polite and helpful.
Thank you for your help and advice.
The staff are always helpful and today have been very good at explaining the nutritional value of some foods and the dietary problems of our dog. Thank you for your advice.
Dog food reasonably priced,had…
Dog food reasonably priced,had everything I needed, helpful staff,
Great products at fair prices
Great products at fair prices. Wasn’t there for long, but got what I wanted.
Staff always nice
Staff always nice, polite and knowledgeable. And shop has what I wanted for our bearded dragon.
Nice clean store
Nice clean store, great prices and nice staff. Car park a bit tight but not their fault, just worth knowing if you need to load stuff into the back seats as prices here mean bulk buying can makes sense!
Nice customers service and everything I…
Nice customers service and everything I needed in the shop
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