Very informative about the changes being made to the pet club . I would also like to say I use Jollies for all my pets needs, I have always found the staff there very helpful and always happy to hel... See more
Location
Switch locationUnit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB Portsmouth, GB
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Team member knowledge, products available, deals and length of time I had to queue. The only slight criticism and it isn’t sufficient to lose a star is that there was so much stock on the displays t... See more
The overall experience was fine. I am a mobility scooter user and, whilst I find access around the shop was good, the checkouts are a different matter. There were product bins at the counter making... See more
Amazing helpful staff and a bonus to use our rewards to receive a discount on a cat tower! What welcoming friendly staff at Northarbour Jollyes. Thankyou from Portsmouth Cats Cat Rescue.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB, Portsmouth, United Kingdom
- 02392387782
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Great team of people very helpful…
Great team of people very helpful especially Ella and Kayla . Very knowledgeable and caring
Really helpful staff, shelves full.
Very informative and friendly staff
The young lady assistant was very…
The young lady assistant was very helpful and polite after I explained what I needed she was very nice
Good service
Variety of stock available for indoor birds which is hard to find in other pet stores.
The staff were really helpful and went…
The staff were really helpful and went above and beyond to help me with my enquiries and purchase
Good quality food at affordable prices
Prompt, efficient service
Friendly helpful staff.
Great
Team member knowledge, products available, deals and length of time I had to queue.
The only slight criticism and it isn’t sufficient to lose a star is that there was so much stock on the displays that most times when I took an item another one fell off.
Good knowledgeable staff and clean and…
Good knowledgeable staff and clean and friendly service
Excellent selection. Friendly service.
Got my dog her favourite treats at a very reasonable price. She chose herself a new toy too. Always excellent choice and variety in Jollyes, I always pop in if I'm going past. The staff are always very friendly and love my dog.
First time shopping in your store,great…
First time shopping in your store,great choice of different things for my puppy.
Friendly and helpful staff
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