Very informative about the changes being made to the pet club . I would also like to say I use Jollies for all my pets needs, I have always found the staff there very helpful and always happy to hel... See more
Location
Switch locationUnit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB Portsmouth, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Team member knowledge, products available, deals and length of time I had to queue. The only slight criticism and it isn’t sufficient to lose a star is that there was so much stock on the displays t... See more
The overall experience was fine. I am a mobility scooter user and, whilst I find access around the shop was good, the checkouts are a different matter. There were product bins at the counter making... See more
Amazing helpful staff and a bonus to use our rewards to receive a discount on a cat tower! What welcoming friendly staff at Northarbour Jollyes. Thankyou from Portsmouth Cats Cat Rescue.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB, Portsmouth, United Kingdom
- 02392387782
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just an easy process
Just an easy process. Even easier without having to have a monthly discount card although I did notice that the discount has gone down from 15% to 10%.
May use AI-assist with repliesRead more
Never had cat soups in stock or flakes…
Never had cat soups in stock or flakes in gravy have to go elsewhere

Reply from Jollyes The Pet People - Portsmouth
had what we wanted for the right price…
had what we wanted for the right price and the staff were helpful and friendly.
Professional helpful staff
Very polite and very helpful staff nice clean shop and good loyalty offers
Members of their company sre given monthly discount csrds thst can be used as often as liked during a particular m9nth month
Well stocked clean store and very animal friendly. Staff are courteous and helpful. The monthly discount card is very acceptable. Every so often regular customers are rewarded further cash discounts
I found what I was looking for easy and…
I found what I was looking for easy and the service I received was amazing
Always very helpful it’s not the staff…
Always very helpful it’s not the staff its when you ask for review and you don’t aspect the date or n was in there
The girl at the till signed me up for a…
The girl at the till signed me up for a reward email
Very informative about the changes review on Jollies…
Very informative about the changes being made to the pet club .
I would also like to say I use Jollies for all my pets needs, I have always found the staff there very helpful and always happy to help you out ( I’m disabled ) it’s not very often you get such helpful and nice friendly staff , I hope they are appreciated? Nothharbour Portsmouth.
Lovely staff that are always helpful.
The young lady was very helpful and…
The young lady was very helpful and new were and what I wanted .
Absolutely lovely ladies in the store…
Absolutely lovely ladies in the store really helpful and knowledgeable
helpful assistants- the staff were so…
helpful assistants- the staff were so kind,helpful and knowledgable. A very friendly place and will definitely be visiting again. Good quality products and a sensible price. Excellent.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







