Jollyes The Pet People - Portsmouth Reviews 

214
TrustScore 4.5 out of 5

4.6

Unit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB Portsmouth, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very informative about the changes being made to the pet club . I would also like to say I use Jollies for all my pets needs, I have always found the staff there very helpful and always happy to hel... See more

Rated 5 out of 5 stars

Team member knowledge, products available, deals and length of time I had to queue. The only slight criticism and it isn’t sufficient to lose a star is that there was so much stock on the displays t... See more

Rated 4 out of 5 stars

The overall experience was fine. I am a mobility scooter user and, whilst I find access around the shop was good, the checkouts are a different matter. There were product bins at the counter making... See more

Rated 5 out of 5 stars

Amazing helpful staff and a bonus to use our rewards to receive a discount on a cat tower! What welcoming friendly staff at Northarbour Jollyes. Thankyou from Portsmouth Cats Cat Rescue.


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB, Portsmouth, United Kingdom

  • 02392387782

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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4.6

All reviews

(214)

7,563 reviews in the last 12 months

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Rated 4 out of 5 stars

Great store

Great store. Huge range at affordable prices. The reason I gave 4 stars is I would have liked to see more staff to be able to ask for advice and would have definitely purchased more, but the lady at checkout was lovely 🙂

January 12, 2025
Rated 1 out of 5 stars

Whilst the service was good as usual…

Whilst the service was good as usual the two santander toys purchased for the dogs did not last 1 minute and after a couple of chews fell apart with internal fluff almost swallowed. Extremely poor quality and should not be sold.

December 24, 2024
Jollyes The Pet People - Portsmouth logo

Reply from Jollyes The Pet People - Portsmouth

We understand your disappointment with the quality of the toys. We strive to offer products that meet our customers' expectations, and we're sorry to hear that these toys didn't live up to that standard. We appreciate your feedback and will take it into consideration as we review our product offerings.

Rated 5 out of 5 stars

The staff are always ready to help and…

The staff are always ready to help and advise on any subject that may concern animal welfare. The
girls are always happy to answer my questions, not that I really need much help at 72 years old after picking my first puppy from a pet shop in Lake Road Portsmouth in 1955. I named him spot
after the dog in a child's nursery rhyme. All this will be way over your head. But I would like to say that Maya and staff are well worth the visit.

December 21, 2024
Rated 5 out of 5 stars

Best pet shop I’ve been to so far

We brought quite a few things and the total was much cheaper then expected, they had a section for every animal with loads of options of toys, ornaments, food etc and then workers was so polite will defo be going here from now on

December 18, 2024
Rated 5 out of 5 stars

Very friendly service

Very friendly service, good selection... The only complaint is there is one particular treat by good boy which they don't sell (rice sticks with chicken) my dog absolutely loves them

December 10, 2024
Rated 1 out of 5 stars

Misleading Joining Offer

The price was already on the shelf as reduced by 10%. I was offered a 10% reduction for joining, but no further discount, you just got my e-mail details!

November 22, 2024
Jollyes The Pet People - Portsmouth logo

Reply from Jollyes The Pet People - Portsmouth

Good Morning,

Thank you for your review and for brining this to our attention. We sincerely apologise for any inconvenience this may have caused.

The 10% offer on the shelf is for our PetClub members and you wouldn't receive this without a PetClub account. When signing up you will receive this discount on the item purchased. We apologise for any confusion and we have raised this issue with our teams.

Kind regards

Jollyes customer services

Rated 1 out of 5 stars

This make a complaint again only about…

This make a complaint again only about the customer service department and the store . I have again gone in there to get live insects and be told that no old will be placed to next week when told they will by Friday and order date will changing by head office who have no idea what they doing . I had go elsewhere and get what need which me more expense with costs and lose the money on insects that were dead. This store has gone down hill and customer service department are not interested at all and lose already spent . They interested in there customer's only making money at customer experience. I don't recommend this store as lost faith with jollies or together. A rubbish experience

November 22, 2024
Unprompted review
Jollyes The Pet People - Portsmouth logo

Reply from Jollyes The Pet People - Portsmouth

We understand your frustration with the recent experience at our store. We strive to provide excellent customer service and are disappointed to hear that your expectations were not met. We appreciate you bringing this to our attention and will use your feedback to improve our processes.

Rated 5 out of 5 stars

Happily ever after!

Once upon a time on Saturday, we got in the car and went to Jollyes to buy a lovely new bed for Millie the cat. We took the fleecy bed home and placed it near the fireplace all cosy and warm but naughty Millie wouldn’t go near it! She thought to herself, “no! I don’t that funny bed, I want to carry on sleeping on top of that furry gilet on the settee!” We Just didn’t know what to do and thought Millie would never sleep on the lovely new bed. But just then - three days later on Wednesday, Millie looked at it, sniffed it and thought “Ooh this looks very nice!” and so Millie began to slowly climb over the side, she turned around three times and there we found her, all curled up fast asleep on her lovely new bed, all the way from Jollyes! Well done Millie, what a good girl! The end.

November 16, 2024

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