Very informative about the changes being made to the pet club . I would also like to say I use Jollies for all my pets needs, I have always found the staff there very helpful and always happy to hel... See more
Location
Switch locationUnit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB Portsmouth, GB
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See what reviewers are saying
Team member knowledge, products available, deals and length of time I had to queue. The only slight criticism and it isn’t sufficient to lose a star is that there was so much stock on the displays t... See more
The overall experience was fine. I am a mobility scooter user and, whilst I find access around the shop was good, the checkouts are a different matter. There were product bins at the counter making... See more
Amazing helpful staff and a bonus to use our rewards to receive a discount on a cat tower! What welcoming friendly staff at Northarbour Jollyes. Thankyou from Portsmouth Cats Cat Rescue.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2, Portsmouth Retail Park, Binnacle Way, North Harbour, Portsmouth, Hampshire,, PO6 4FB, Portsmouth, United Kingdom
- 02392387782
4.6
Excellent
214 reviews
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Well their stopping supplying the feed…
Well their stopping supplying the feed me dry food meal and couldn’t find any in their store but they looked up online and found that Waterloovile had four left so with the help of the young lady from the shop in north harbour I managed to drive up and get two bags so thank you
November 9, 2024
Knowledgeable assistant for help with…
Knowledgeable assistant for help with puppy food
October 31, 2024
Very helpful to me
October 28, 2024
very friendly staff & had the product i…
very friendly staff & had the product i wanted & an excellent price i paid for it would highly recommend this store to anyone
October 24, 2024
May use AI-assist with repliesRead more
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Very poor choice of cat food
Very poor choice of cat food. All supermarket brand crap with 4% meat. I managed to buy some that was 60% meat but cats need a minimum of 80%. Should be a much better variety of wholesome foods
October 19, 2024
Reply from Jollyes The Pet People - Portsmouth
We understand your frustration with the current selection of cat food. We strive to offer a variety of options for our customers, and we appreciate your feedback. We will take your comments into consideration as we continue to evaluate our product offerings.
Didn't talk to me and no biscuits to my dog she was upset
The staff was not happy didn't say anything to me about my pet or my dog had with me
October 14, 2024
Reply from Jollyes The Pet People - Portsmouth
Good afternoon,
We understand your frustration with the staff's lack of interaction. We strive to provide a welcoming environment for all guests, including their furry companions. We appreciate you bringing this to our attention and will address it with our team.
Kind regards
Jollyes customer services
Very helpful when I asked for advice…
Very helpful when I asked for advice about my dog.
October 9, 2024
Staff were helpful and gave us advice
Staff were helpful and gave us advice. As we have a 9 week old retriever and asked for help.thankyou for your services
October 5, 2024
Good experience
Brought some toys treats and accessories for my hamster, the store was tidy and well stocked
October 1, 2024
Very good always get what I need
Very good always get what I need
And the staff are very helpful
September 30, 2024
Good discount for pet club members &…
Good discount for pet club members & excellent customer service
September 28, 2024
rude
rude to me and ny son when asking about guinea pigs so went to pets at home instead
September 26, 2024
Reply from Jollyes The Pet People - Portsmouth
Good morning,
Thank you for your review. We are very sorry to hear about your experience. We strive to provide excellent customer service and it's disappointing to learn that you felt treated poorly. We value all our customers and will take your feedback seriously to ensure that our staff are providing the best possible service.
Kind regards
Jollyes customer services
They were very helpful.
September 14, 2024
Very helpful staff and good range of…
Very helpful staff and good range of products to be had
September 1, 2024
Member of staff was very helpful in…
Member of staff was very helpful in directing us to the rabbit ears for our new puppy. Which he loves chewing and she told us that they are also a natural de-wormer, which I didn’t know. Every day a school day thank you jolleys
September 7, 2024
Obviously stuff is priced reasonable
Obviously stuff is priced reasonable, staff are always polite and helpful, love the billy chip, such a good thing to do we always put chips in everytime we shop.
September 7, 2024
Everyone was helpful
Everyone was helpful. Shop is welcoming. Plenty of choice. Just didn't have enough fishfood out for me.
August 29, 2024
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