Always attentive staff, checking on tills to serve customers when they are busy restocking. So never have to wait long to be served. Member of the pet loyalty scheme which helps towards cost as usuall... See more
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Found the store easily enough, good selection of products, went mainly for frozen raw dog food, good variety and range of prices, persuaded to sign up for the club as would get 15% off what she didn'... See more
I visited a couple of weeks ago and was surprised at the range and the reasonable prices but I didn’t need anything at that time. So when I came back, the staff were extremely friendly and helpful, I... See more
Pet sitting a family members dog whilst going away in our caravan so bought a lead and collar in the new Newport store. Picked the dog up, tried the collar on, way too big. Called into the Reading sto... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1B, Reading Gateway, Imperial Way,, RG2 0GG, Reading, United Kingdom
- 01182273600
4.8
Excellent
251 reviews
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All round great experience
Lovely friendly staff and amazing selection of dog toys and treats
December 24, 2024
Groomers were great with my dog…
Groomers were great with my dog especially Suri, the manager of the store also helped me find a new food for her as well, I will not go anywhere else now.
December 24, 2024
Lovely team that makes the experience…
Lovely team that makes the experience with 4 dogs very easy! Thank you so much!
December 20, 2024
Very helpful and friendly people
Very helpful and friendly people. Couldn’t have been nicer even though our dogs were causing chaos thank you.
December 14, 2024
May use AI-assist with repliesRead more
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Really poor!
Staff walked around miserable and the Vet himself barely said a word. No weighing of our puppy, no advice whatsoever. Really poor! The area where we took our vet could only accommodate one person comfortably, all extremely tight whilst the grooming was taking place right behind the front desk. The only positive was the young lady behind the clinic desk itself
December 13, 2024
Reply from Jollyes The Pet People - Reading
Good afternoon,
We appreciate you taking the time to share your feedback. We understand your disappointment with your recent visit. We strive to provide a positive and informative experience for all our clients, and we're sorry to hear that your experience fell short of your expectations. We will take your feedback into consideration as we continue to improve our services.
Kind regards
Jollyes customer services
It was a lot more bigger and it was…
It was a lot more bigger and it was very quiet too so that surprised me
December 5, 2024
Jollyes have a really good range of pet…
Jollyes have a really good range of pet toys and food. I was surprised at how affordable everything was. Staff are really friendly and super helpful.
November 24, 2024
Lovely ,kind and caring people.
MrPickles our dog is very nervous. The girls were so nice and calm with him. They did a great job of grooming him. We will definitely be back to have his groom in 10weeks.
November 19, 2024
An amazing place to shop
Both members of staff were so helpful and kind- it was a great experience and I can’t rate them more the business more hoghly
November 16, 2024
The staff didn’t offer help in our…
The staff didn’t offer help in our purchase if a dog harness. He was friendly when asked but didn’t appear to have any knowledge of what was on offer
November 10, 2024
Reply from Jollyes The Pet People - Reading
We appreciate you taking the time to share your feedback. We understand your disappointment with the experience. We strive to provide excellent customer service and will use your feedback to improve our training.
Great place for pets
Went to grooming session and the service is amazing, really enjoyed. We have a dachshund and it was his first experience. He was looking fantastic afterwards!
Would highly recommend
October 26, 2024
Excellent very helpful staff everything…
Excellent very helpful staff everything u want for ur pets good supply chicken fee hay ect which don't see often . Dog grooming I.jections everything 1st time going there hooked
October 27, 2024
Person at till advised to sign up and…
Person at till advised to sign up and received discount very happy
October 15, 2024
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