Always attentive staff, checking on tills to serve customers when they are busy restocking. So never have to wait long to be served. Member of the pet loyalty scheme which helps towards cost as usuall... See more
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Found the store easily enough, good selection of products, went mainly for frozen raw dog food, good variety and range of prices, persuaded to sign up for the club as would get 15% off what she didn'... See more
I visited a couple of weeks ago and was surprised at the range and the reasonable prices but I didn’t need anything at that time. So when I came back, the staff were extremely friendly and helpful, I... See more
Pet sitting a family members dog whilst going away in our caravan so bought a lead and collar in the new Newport store. Picked the dog up, tried the collar on, way too big. Called into the Reading sto... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1B, Reading Gateway, Imperial Way,, RG2 0GG, Reading, United Kingdom
- 01182273600
4.8
Excellent
251 reviews
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Reply from Jollyes The Pet People - Reading
We understand your frustration with the lack of availability of the items you need. We strive to provide a wide selection of products, and we are always working to improve our inventory management. We appreciate your feedback and will take it into consideration as we continue to enhance our offerings.
Easy to shop and found everything we…
Easy to shop and found everything we needed
Visited the new Jollyes in Reading
September 30, 2024
Selection of products
Great selection of products .. just one person working and shop was quite busy so had to wait quite a while for help. Guy serving had good customer service skills despite being up against it
September 27, 2024
Very friendly helpfully if needed help
September 28, 2024
The staff was very friendly I told them…
The staff was very friendly I told them what I wanted them to do to my dog and they have done an amazing job
September 5, 2024
I visited Jolley's in Reading recently…
I visited Jolley's in Reading recently to look at dog food as I am looking to switch. I was offered support from a man working there who was very knowledgeable about the various foods and how to switch from one food to another. He was really helpful and I have now found my dogs new food!
August 30, 2024
Grain weevils :(
Nothing against any of the personnel in store, they are always wonderful, polite, pleasantly to talk to, very knowledgeable. Alas, I bought a 20kg bag of pigeon feed and opened it up - full of grain weevils. I know this isn't the specific store's fault, but I'm a bit miffed at the fact I had to track down every weevil in my house and kill it to destroy the weevils. Hopefully I got them all.
August 30, 2024
Reply from Jollyes The Pet People - Reading
Good afternoon,
Thank you for your review. We sincerely apologise for any inconvenience this has caused you.
We kindly ask you return the effected product along with your proof of purchase back to store for a full refund or exchange.
Kind regards
Jollyes customer services
Helpful member of staff
Not a great deal of choice in raw section as a freezer was broken, very helpful male member of staff though and managed to get enough to tide us over and 10% off with pet club, thanks
August 30, 2024
Staff really helpful and friendly
Staff really helpful and friendly. They gave me a sample of pet food, which is great as my two little pooches are fussy! Will definitely be back. Prices were better than expected.
August 28, 2024
Good customer service very good pet…
Good customer service very good pet service staff were very helpful
August 23, 2024
Staff very helpful and polite
August 21, 2024
Wrong size collar whilst on holiday
Pet sitting a family members dog whilst going away in our caravan so bought a lead and collar in the new Newport store. Picked the dog up, tried the collar on, way too big. Called into the Reading store to exchange for a smaller collar. Very helpful staff. Can not praise them enough.
August 17, 2024
Brilliant as always
Brilliant as always, for some reason the staff seem more helpful than their biggest rival, don't go anywhere else now.
August 11, 2024
New shop for me well priced and very…
New shop for me well priced and very helpful staff
A dog had a little accident and staff were very quick to clean up
Will be back for more treats for my dogs
August 9, 2024
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