Always attentive staff, checking on tills to serve customers when they are busy restocking. So never have to wait long to be served. Member of the pet loyalty scheme which helps towards cost as usuall... See more
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Found the store easily enough, good selection of products, went mainly for frozen raw dog food, good variety and range of prices, persuaded to sign up for the club as would get 15% off what she didn'... See more
I visited a couple of weeks ago and was surprised at the range and the reasonable prices but I didn’t need anything at that time. So when I came back, the staff were extremely friendly and helpful, I... See more
Pet sitting a family members dog whilst going away in our caravan so bought a lead and collar in the new Newport store. Picked the dog up, tried the collar on, way too big. Called into the Reading sto... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1B, Reading Gateway, Imperial Way,, RG2 0GG, Reading, United Kingdom
- 01182273600
4.8
Excellent
250 reviews
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Great place to shop for all your pet…
Great place to shop for all your pet needs.
Helpful and friendly staff that are on hand if you need any advice, and if you sign up with them you get some good discounts.
June 22, 2024
Found the store easily enough
Found the store easily enough, good selection of products, went mainly for frozen raw dog food, good variety and range of prices, persuaded to sign up for the club as would get 15% off what she didn't tell me was that it wouldn't work with any other offers so only saved 1.79 instead of the 4.50 I was expecting hence why I'm only giving 4 stars, also its quite a distance to travel for me, and only went as I was attending the
nearby hospital, looked into home delivery but everything I wanted was out of stock so won't work either
June 10, 2024
Reading store
Reading store. Last week the store did not have the Lifestage Duck dried food. Today I telephoned to check on stock. The lady went and checked and then suggested that she put the 3 bags to one side so that I could collect it later. It was waiting when I went in a couple of hours later. Very helpful and efficient service
June 11, 2024
Unprompted review
It's OK
It's OK, nothing to write home about. Not greeted upon entry. The app doesn't work, so they have to manually search for your loyalty card. Till area too small and too cluttered, the bucket of dog treats when flying, due to the lack of serving space.
June 9, 2024
Trainnee
They had a trainee who was really good and the other member of staff showed good patience and understanding for her.
June 1, 2024
First impression that brought me back
I visited a couple of weeks ago and was surprised at the range and the reasonable prices but I didn’t need anything at that time. So when I came back, the staff were extremely friendly and helpful, I will definitely be coming back for products for my animals
May 26, 2024
The customer service was not the best at all
The customer service was aweful, left us stood with a 20kg bag on our shoulders that if we put it down I doubt would be able to lick it back up again being disabled . The staff member was at the till but was flaffing about doing this and that totally said just a moment while we waited and waited and waited , snapped t us for asking what’s in the box that was already very well sealed and then walked up and down for what seemed no reason then moved us from one till to the theirs one along . Just crazy how rude he was
May 20, 2024
Excellent value for money
Excellent value for money, and plenty of choice. With the added bonus of friendly, helpful staff
May 1, 2024
Helpful staff, lots to choose from
Helpful staff, well stocked shop with a good range of products, some great food offers too.
April 13, 2024
1st time visit
1st time visit. Young man at checkout suggested a loyalty card which gave us discount on Saturdays purchase.
A good variety of products in store. Nice and tidely displayed.
Keep it up!
April 13, 2024
Excellent job
My dog is not keen on water or baths, groomer worked really well with her to calm her and did a wonderful job. Will take her back again
April 13, 2024
Used Jollyes for the first time this…
Used Jollyes for the first time this weekend. All staff were helpful and friendly. Lots of different options for my dog. Chose a new dog food and my dog is over the moon! Definitely shopping here in the future for anything I need!
March 23, 2024
Great products at great prices!
March 24, 2024
Great customer service
March 21, 2024
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