Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more
Location
Switch locationJollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB
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See what reviewers are saying
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more
I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom
- 01708 375 115
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Very helpful pleasant staff
Great pet shop
Great pet shop, fantastic range of products good prices really well laid out shop highly recommend
Very friendly staff at Romford Gallows…
Very friendly staff at Romford Gallows corner. Offer on sawdust and my voucher made really great value.
Never a problem my go to and great…
Never a problem my go to and great prices for both my dog and cat needs.
My dog has a sensitive belly rubbish food
My dog has a sensitive belly . He was having the jollyes own raw make . He was ok on rabbit but they hadn’t been sealed properly then he started to get a bad belly .
We then went onto pheasant which was ok then it was really dark and a completely different colour my dogs now in a bad way on pro biotics we have no clue what to feed him at all unfortunately we are going else where after voicing this hundred times to the staff
Good stock helpful staff
Very helpful staff and friendly too, had exactly what I needed in stock also
Not good service skinny lady she had a…
Not good service skinny lady she had a tattoo on her hand but not ask bags no smile manager needs to attention she needs more training always smell inside the shop big hygiene manager attention to clean floor every day cleaning is not enough there 😯
Excellent polite staff despite store being badly effected by poor TfL Gallows Corner works
Excellent polite staff
Very well stocked shop at Romford…
Very well stocked shop at Romford Gallows Corner. Big selection of raw food and natural treats. Polite and helpful staff. Great offers to save money.
Love the mutibuys
Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and keep it interesting. The Dogs love the frozen sprats.
Staff are always cheerfull and helpfull.
Regular customer
Really good value wild bird food staff at Galllws corner ate so helpful and friendly and are doing so well in difficult circumstances atm
Never use anyone else
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated comments they have had to deal with from customers
Good friendly and helpful staff
Has different things and nicer then…
Has different things and nicer then most pet shops
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