Jollyes The Pet People - Romford Reviews 

742
TrustScore 4.5 out of 5

4.7

Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more

Rated 5 out of 5 stars

Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more

Rated 5 out of 5 stars

Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more

Rated 5 out of 5 stars

I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom

  • 01708 375 115

4.7

Excellent

TrustScore 4.5 out of 5

742 reviews

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4.7

All reviews

(742)

9,224 reviews in the last 12 months

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Rated 5 out of 5 stars

Always very helpful and pleasant good…

Always very helpful and pleasant good choice of raw food more wild bird food like peanut butter type of cup feeders would be nice Good prices and good deals love this shop easy to get around I would recommend and I do

May 17, 2025
Rated 5 out of 5 stars

The staff at Jolleyes

The staff at Jolleyes , Romford are always helpful and friendly. I actually enjoy going in to get my cat food and reptile food. They are geberally well stocked too.

April 24, 2025
Rated 5 out of 5 stars

Very Helpful Staff

I have had a new knee having to use a crutch to get around - the lady put my basket onto the counter and packed my bag and then took my bag to my car. I didn’t have to ask she just helped me

April 22, 2025
Rated 3 out of 5 stars

Wrong price at till

Wrong price at till
Last visit felt like I was being followed by staff, uncomfortable, went straight to item I needed and straight to till, put me off going there for my regular supplies

April 19, 2025
Jollyes The Pet People - Romford logo

Reply from Jollyes The Pet People - Romford

We understand your frustration with the pricing discrepancy and the uncomfortable experience you had during your last visit. We strive to provide a welcoming and comfortable shopping environment for all our customers. We'll look into the pricing issue and ensure our staff is trained to provide a positive shopping experience.

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