Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more
Location
Switch locationJollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB
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See what reviewers are saying
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more
I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom
- 01708 375 115
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Very knowledgeable
Seen on time
Seen on time. Four stars because I couldn’t find a harness small enough for my cavalier King Charles puppy.
Great support from the team and help…
Great support from the team and help with my in store enquiry re raw dog food options, team member was so helpful and informative
Ease of shopping
Ease of shopping. Variety of products. Attentive & polite staff. Discount always useful.
Found exactly what I wanted as soon as…
Found exactly what I wanted as soon as I walked in and at a good price.
Always very helpful and pleasant good…
Always very helpful and pleasant good choice of raw food more wild bird food like peanut butter type of cup feeders would be nice Good prices and good deals love this shop easy to get around I would recommend and I do
Great service and very friendly
The staff couldn’t have been more helpful - they were friendly, polite, patient and very good with my dog!
Great variety and good stock levels of…
Great variety and good stock levels of the food choices for our 🐕. As always, staff welcoming and friendly
Always A Perfect Experience
Always friendly and polite.
Always helpful.
Been going here for years.
Highly recommended.
Big store.
Great shop for your pets
I have been using gallows corner Jollyes for a few years now. The staff are always very helpful and friendly. There is a great selection of products at reasonable prices.
The staff at Jolleyes
The staff at Jolleyes , Romford are always helpful and friendly. I actually enjoy going in to get my cat food and reptile food. They are geberally well stocked too.
I only shop in jollys now
I only shop in jollys now. The staff are great and the products are excellent
Very Helpful Staff
I have had a new knee having to use a crutch to get around - the lady put my basket onto the counter and packed my bag and then took my bag to my car. I didn’t have to ask she just helped me
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Wrong price at till
Wrong price at till
Last visit felt like I was being followed by staff, uncomfortable, went straight to item I needed and straight to till, put me off going there for my regular supplies

Reply from Jollyes The Pet People - Romford
Excellent value for money
All the staff are soo helpful and knowledgeable with the products.
Excellent choices and good prices.
A huge recommendation to family and friends
Staff are always so helpful
Staff are always so helpful , if you don’t see it on the shelf they will check the back for you .plus their offers on Cat litter is great . Especially when you have 4 cats
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