Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more
Location
Switch locationJollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB
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See what reviewers are saying
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more
I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom
- 01708 375 115
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Very helpful man carried my heavy…
Very helpful man carried my heavy shopping to my car and put in my boot
Love the great value Jollyes offers all…
Love the great value Jollyes offers all pet owners. Friendly staff who always serve with a smile
Very good pet shop I shop here all the…
Very good pet shop I shop here all the time very friendly helpful staff
Friendly helpful staff
The staff are always super friendly and…
The staff are always super friendly and helpful . Have everything you need at a good range of prices
Brilliant staff
cost effective very polite staff and…
cost effective very polite staff and excellent service
I can always get something at a…
I can always get something at a reasonable price. Some of the pet treats are excellent value. The staff are always helpful and approachable
Friendly and helpful
Good pet store
Staff are always on hand very knowledgeable. Great product range. Good pricing too
I went in for my monthly raw dog food…
I went in for my monthly raw dog food shop for three dogs so you can imagine how much I was buying. The lady at the counter was amazing, she helped me bag up all the items and then offered to take my bags to the car. I was so blown away by her customer service it was very refreshing to find this - what a gem !! Wish I had taken her name really didnt think of it at the time :)
Excellent customer service as always…
Excellent customer service as always from Tanya and her team in Romford Essex.
Dog Harness Purchase
Everything I wanted was available answer sold by very knowledgeable and experienced staff. A very pleasant experience
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