Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more
Location
Switch locationJollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more
I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom
- 01708 375 115
4.7
Excellent
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff was friendly and lovely!!
Staff was friendly and lovely!!
Got exactly what I needed, which was good quality live food!
February 25, 2025
Friendly helpful staff
February 24, 2025
Nice friendly staff and very helpful.
February 17, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not in store
Again they did not have my dog food in store, this is the second week.I am unable to order it in store as I used to do so.It is pot luck if it is in the delivery.
February 18, 2025
Reply from Jollyes The Pet People - Romford
Good afternoon,
We understand your frustration with the inconsistent availability of your dog's food. We strive to ensure all products are readily available, and we apologise that we fell short on this instance. We are sorry for the inconvenience this has caused.
Kind regards
Jollyes customer services
Quick and easy experience
Quick and easy experience . Great friendly staff at Romford branch for pick up
February 15, 2025
I love this company
I love this company, they good service with accessibil price , very polite and doing great service
February 12, 2025
Service on my last visit not up to the…
Service on my last visit not up to the normal standard. Still able to do all I needed to. Good selection of pet products.
February 10, 2025
Attended Romford store for first time
Attended Romford store for first time . Assistant Michelle was so helpful extremely knowledgable and went out of her way to help me .
February 3, 2025
I love this pet shop above all other…
I love this pet shop above all other pet shops. The staff are always so friendly and helpful. They also have a great range of products at a reasonable price.
February 2, 2025
The staff were friendly and helpful
The staff were friendly and helpful. The store was clean and well organised plenty of stock on the shelves.
February 2, 2025
Great shop great staff
Staff member I dealt with so lovely!!! She helped me find an indestructible toy for my dog who destroys everything!!! She was very clear with explaining things and showing me different options! Couldn’t be happier!!! My dog Burt loves He’s new toy and it’s not ripped to shreds…yet haha
January 30, 2025
Had what I was looking for
Had what I was looking for, and some products on offer too.
January 30, 2025
Amaizing service manager is incredible
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now..
All the staff are polite friendly helpful and full of knowledge to always help..
August 22, 2024
Staff are so friendly and welcoming
Staff are so friendly and welcoming. They are all knowledgeable and extremely helpful, remembering you from previous visits. Prices are very competitive and a huge choice of brands.
January 29, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.