Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more
Location
Switch locationJollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB
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See what reviewers are saying
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more
I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom
- 01708 375 115
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Very helpful and informative regarding…
Very helpful and informative regarding food and my dogs allergies.
Priced matched too so was a great trip.
The man who served me at the till was…
The man who served me at the till was most polite & helpful.
Great customer service from the Romford…
Great customer service from the Romford team. Always happy and prepared to go that extra mile for the customers.
Good staff always helpful
I always purchase my dog food from the…
I always purchase my dog food from the Romford branch the staff there are always helpful pleasant & efficient
Great value for money and a great range…
Great value for money and a great range of products and great customer service too
Always helpful and cheerful..
The staff were very kind and helpful…
The staff were very kind and helpful and it is always a pleasure shopping in the Romford store. The items I bought were very reasonably priced. They have more variety of goods than other pet store chains.
Thank you so much Jollyes!
Knowledge of staff
Well stocked shop
Well stocked shop
Staff friendly
Everything you need for any type of pet..
My dogs can't wait to get in there , they are so excited when we pull up
Happy dogs happy hooomans 😉😆
Great shop very helpful staff
Staff are really friendly and helpful
Staff are really friendly and helpful. Gave me great advice around improving my dogs diet and the food recommended my dogs love and has made a massive difference in their health. Always helpful even helped me to my car with my purchases. Lovely
We buy our dog food from Jollyes food…
We buy our dog food from Jollyes food price. Per club is handy with different offers every month. Staff at Romford are all very friendly and willing to help out.
Lovely staff always ready to help
Lovely staff always ready to help. Got the cat food I wanted but it would be nice to have more choice of wet cat food with gravy. Plenty of choice of cat food with jelly which my cat does not like.
Great service provided
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