Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more
Location
Switch locationJollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more
I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom
- 01708 375 115
4.7
Excellent
742 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good choices great staff
Good choices great staff, always helpful & plesant, good discount with club
December 21, 2024
Very clean plenty of verity and ver…
Very clean plenty of verity and ver helpful staff
December 8, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My dog's favourite good Durhams - out of stock!
I have to make a special effort to shop at Jolley's as there are not that many branches around. I recently discovered my fussy dog really likes Durham's raw food, particularly the combined 1kg bag of turkey/lamb. The last time I bought this there was a deal buy 10 get 2 or 3 free and I remember joking with a member of staff that not many people have that amount of freezer space to buy that many bags. So I bought only 2 bags.
However, when I went back to obtain more last week there were no bags of Durhams at all, the freezer was empty. I was advised that Durhams is currently out of stock. It was really upsetting as the turkey/lamb raw mince is the only thing my dog likes and its hard to get him to eat anything else and now he hasn't eaten for 3 days. I wish I had been advised that this product was going to be out of stock and I would have indeed bought the 10 bag deal after all. It was disappointing not be be advised of this as this sort of event can really mess up a dog's diet.
November 29, 2024
Reply from Jollyes The Pet People - Romford
We understand your frustration with the recent unavailability of Durham's raw food. It's upsetting when you can't find a product your pet enjoys, especially when it's crucial to their diet. We appreciate you bringing this to our attention and will share your feedback with our team.
Staff member was very polite and…
Staff member was very polite and helpful.
He spent time speaking to me and was friendly.
November 26, 2024
Great value as always
Great value as always and a very friendly welcome from the member of staff at the til
December 1, 2024
This is our dog's favourite shop
This is our dog's favourite shop, the staff are always friendly and helpful and there is a wide range of stock at fair prices.
November 27, 2024
Products where easy to find
Products where easy to find, and assistants where very helpful and polite .
November 27, 2024
Friendly helpful staff
November 16, 2024
Good selection, friendly staff, affordable!
Jollyes always have a good range of food and accessories in stock, always friendly and helpful, and it’s affordable, can’t knock it!
November 9, 2024
Shop and staff are lovely as always but…
Shop and staff are lovely as always but product bought dog thinning scissors are rubbish cut nothing can’t return as have no reciept
November 6, 2024
Reply from Jollyes The Pet People - Romford
We understand your frustration with the thinning scissors. We strive to provide high-quality products and are sorry to hear this one didn't meet your expectations. We appreciate your feedback and will share it with our team.
Always there to help and very polite
November 6, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.