Love the mutibuys, it keeps the cost down per meal and is a lot cheaper than some types of food, We only feed raw and you have a great selection from different companies so that we can mix it up and... See more
Location
Switch locationJollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ Greater London, GB
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See what reviewers are saying
Amazing service manager is incredible. Recommended jolly own duck to help with my dogs allergies. It has been a game changer and my dog is so much better now.. All the staff are polite friendly help... See more
Never use anyone else. Staff are so friendly helpful and nothing is to much. They have carried on working even though it is a nightmare for people to get to my branch Gallows corner and frustrated com... See more
I wanted to leave a review and a thank you as the food brand (K9 Puppy Maxi Dry Food) which was recommended to me by a store associate, was a amazing suggestion. As we have a Cane Corso pup who wasn't... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Pet Store, Unit 1, 152 Southend Arterial Road, Romford, RM3 0BZ, Greater London, United Kingdom
- 01708 375 115
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Such wonderful customer service
Such wonderful customer service, a pleasure to shop at Jolleys. Thanks to your fabulous staff
Animals would choose Jollyes
Great selection of food, toys, treats and more. Competitive prices. Staff are all really friendly and helpful.
Excellent service
Excellent service, the vet that gave my little puppy her jabs was very friendly and very professional.
Love jollyes pet shop the staff are…
Love jollyes pet shop the staff are helpful also the shop is well-stocked and the isles are wide so no bumping into people so good shop all round.
Always good deals and staff very nice…
Always good deals and staff very nice and friendly
Always a pleasure to visit Jolleyes…
Always a pleasure to visit Jolleyes Romford
The staff are helpful & welcoming with extra treats for the dogs
Great staff
Great staff everytime I go. 2x 12kg dog food bags on top shelf. No worries, it's in your hands within minutes without hesitation. (Female staff member)
Better than pets at home!
Very friendly staff, good choice of products. Much prefer to pets at home
Staff member gave good advice on owning…
Staff member gave good advice on owning a puppy
Friendly staff and very helpful good…
Friendly staff and very helpful good variety of products
Great store with brilliant variety
Great store with brilliant variety
Staff always helpful and friendly
Great stock and variety of raw dog food at brilliant prices
5 Star service
Helpful, friendly staff.
Good deals and incentives with Pet Club
Easy parking at my Romford/ Gallows Corner store
The help I received and the attitude of…
The help I received and the attitude of the staff were very friendly.
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