Richie & all the staff @the Runcorn store are all very helpful, pleasant & friendly, they all go out of their way to make sure you get what you want & what you went for, even their expert advice on ce... See more
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Was recommended Jollyes by a friend and wasn’t disappointed. Visited Friday 29th August 2025 and received excellent customer service from a lovely young lady. When buying a Bully Billow harness and l... See more
Our 6 yr old Llewlyn setter is an extremely fussy eater. He has also been recently diagnosed with PLE (protein loosing enteropothy) but he also has to have a low to medium fat diet aswell as a single... See more
The staff are always so friendly, helpful and approachable. They make sure that you find everything that you need. I personally find the store feels like it's a Family run business atmosphere and th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Trident Retail Park, Halton Lea, WA7 2FQ, Runcorn, United Kingdom
- 01928 751288
4.8
Excellent
926 reviews
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Always great customer service!
August 3, 2025
Excellent service
Was recommended Jollyes by a friend and wasn’t disappointed. Visited Friday 29th August 2025 and received excellent customer service from a lovely young lady. When buying a Bully Billow harness and lead for my Doberman at the Runcorn store.
I’m sorry I didn’t get your name. Thank you 10/10😀🙌🏻
August 29, 2025
Unprompted review
People at the top are clueless
Would have been 5 but having to visit store for 3 consecutive days because of deliveries changing & no information for staff on what is delivered. Head office need to address this. Fortunately 1 member of staff, Sophie went out of her way to assist
July 23, 2025
Staff really helpful and was able to…
Staff really helpful and was able to advise me whst was best for my dog.
July 22, 2025
always have a good range of stock to…
always have a good range of stock to choose from and reasonably priced! the staff are always very helpful thank you :)
July 20, 2025
Helpful and informative.
July 19, 2025
Staff are always pleasant,cheerful and…
Staff are always pleasant,cheerful and helpful,nothing is too much trouble.
July 15, 2025
i was looked after and the assisteant…
i was looked after and the assisteant was polite and helpful
July 16, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The person on the till serving was…
The person on the till serving was rude and didn’t say please or thank you. Normal your staff are very friendly and polite .
July 16, 2025
Reply from Jollyes The Pet People - Runcorn
We appreciate you bringing this to our attention. We're sorry that the service you received was not up to our usual standards. We will address this to ensure our team is always polite.
The staff are really helpful and…
The staff are really helpful and friendly and the prices are decent
July 16, 2025
Couldn't get my app to open but she was…
Couldn't get my app to open but she was very patient with me and we got there in the end.
July 12, 2025
Very helpful staff
July 14, 2025
Friendly knowledgeable staff, good choice of food, toys & equipment for all animals
Friendly staff
June 3, 2025
I'm a member so got a great discount on…
I'm a member so got a great discount on a hay pack for our hopper the rabbit. 1st class customer service I'll be getting all my pet supplies from here as always.
June 2, 2025
Pleasant Store
The store is very pleasant on the whole. However, I went in for a specific product (ie beaphar tooth gel), but they did not have it. Therefore, I had to go home and order it online.
May 28, 2025
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