Richie & all the staff @the Runcorn store are all very helpful, pleasant & friendly, they all go out of their way to make sure you get what you want & what you went for, even their expert advice on ce... See more
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Was recommended Jollyes by a friend and wasn’t disappointed. Visited Friday 29th August 2025 and received excellent customer service from a lovely young lady. When buying a Bully Billow harness and l... See more
Our 6 yr old Llewlyn setter is an extremely fussy eater. He has also been recently diagnosed with PLE (protein loosing enteropothy) but he also has to have a low to medium fat diet aswell as a single... See more
The staff are always so friendly, helpful and approachable. They make sure that you find everything that you need. I personally find the store feels like it's a Family run business atmosphere and th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Trident Retail Park, Halton Lea, WA7 2FQ, Runcorn, United Kingdom
- 01928 751288
4.8
Excellent
926 reviews
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Friendly and informative
We buy most of our dog stuff from here; food, toys, treats, shampoo!
Always a friendly atmosphere when you go in, and always some one to help if needed, and now lots of bargains in store as well 😁
April 19, 2025
Not quite the right product, but great survice
We were looking for a new harness for our little Yorkie. There were lots of prints and patterns to choose from but the one we liked most was not on the shelf in the size we needed. We asked one of the store colleagues if she had the specific pattern in the size we needed and she helpfully produced one from the storage.
We bought the harness and returned home excited to try it on our little one. Unfortunately, although the size was right the general fit was not correct, so having been told we had 30 days to return it, I duly did so, not half an hour after buying it.
The return was quickly and efficiently processed and the young lady behind the till couldn’t have been friendlier. Sorry to have had to return the purchase, but very happy to visit my local Jollyes for any other pet requirements.
April 12, 2025
I’ve been without a pet for a couple of…
I’ve been without a pet for a couple of years but now I have a kitten, I went to Jollyes for some food and treats and as always they were very helpful
April 14, 2025
Service
The assistant at the till was very friendly and helpful and very understanding talking to me about my beloved, 18 year old cat :D
April 15, 2025
The staff are really helpful pleasant…
The staff are really helpful pleasant and friendly
April 14, 2025
Friendly and knowledgeable staff
Staff or always polite, friendly and always willing to help. Very knowledgeable and helpful when it comes to any of your pets needs or concerns you may have.
April 13, 2025
Staff friendly and knowledgeable.
April 10, 2025
excellent staff...always so helpful and…
excellent staff...always so helpful and friendly
April 11, 2025
Great shop with lots of products
Great shop with lots of products. Happy shop assistants who where happy to help .
April 8, 2025
Good experience The staff are very helpful and had the…
The staff are very helpful and had the answers to my questions…
April 6, 2025
New puppy needs fully met
Helpful and knowledgeable.
We have a new puppy and needed lots of different bits and pieces.
March 31, 2025
I love Jollyes Pet Store
I love Jollyes Pet Store, it’s great for me as I can’t travel far due to my Mobility Disability and have to use a mobility scooter, and having the store 20 minutes away from where I live is fantastic, I am a member of there Pet Club so love getting money off discounts, they always have what I need in stock for my Anaimals, very friendly staff and always happy to help and assist you, Well done Runcorn Store
April 1, 2025
Very helpful and friendly staff
We popped in for food and some bits for our new puppy and the staff were lovely. Very reasonably priced too.
March 29, 2025
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Unprofessional management
I spoke to an employee after my boss asked me to as we where bring the kids from school to have a look around, I am presuming a manager/supervisor rang me who was very abrupt, who had clearly gone in to my pet club personal details to get my phone number, which am not happy about, as I never organised event then was very abrupt! Like I said I think it was very unprofessional to find my number then call me! It’s means I seriously going to re think where I buy my pet supplies.
March 20, 2025
Reply from Jollyes The Pet People - Runcorn
Good morning,
We are sorry to hear this. We have spoke with the store in regards to this who have advised you queried this the day prior.
Unfortunately one day notice is not enough time to arrange a visit for a school of children due to health and safety measures that would need to be taken, and the team were unable to accommodate you on this occasion due to it also being a busy Vaccination Clinic day.
We apologise for any inconvenience this may have caused you.
Kind regards,
Jollyes
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