Richie & all the staff @the Runcorn store are all very helpful, pleasant & friendly, they all go out of their way to make sure you get what you want & what you went for, even their expert advice on ce... See more
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Was recommended Jollyes by a friend and wasn’t disappointed. Visited Friday 29th August 2025 and received excellent customer service from a lovely young lady. When buying a Bully Billow harness and l... See more
Our 6 yr old Llewlyn setter is an extremely fussy eater. He has also been recently diagnosed with PLE (protein loosing enteropothy) but he also has to have a low to medium fat diet aswell as a single... See more
The staff are always so friendly, helpful and approachable. They make sure that you find everything that you need. I personally find the store feels like it's a Family run business atmosphere and th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Trident Retail Park, Halton Lea, WA7 2FQ, Runcorn, United Kingdom
- 01928 751288
4.8
Excellent
926 reviews
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Great advice
March 22, 2025
polite & friendly staff
polite & friendly staff
Sadly my visit was to return a R & R dog harnes that I purchased 6 months ago. It broke in two places she (still a puppy) made a dash accross a busy road. The situation could have been much worse. I would have given 5 stars, but a harnes that busts in 6 months is a matter for Jollyes to take up with the manufacturer....
March 20, 2025
The smiles of the staff and the nice…
The smiles of the staff and the nice checkout lady who was polite when serving me.
March 19, 2025
Great selection of products at…
Great selection of products at competitive prices and great quality, very good customer service, always happy to pick up my pet supplies there.
March 11, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They can improve by at least opening…
They can improve by at least opening the door when I’m carrying a 12kg bag of dog food
March 6, 2025
Reply from Jollyes The Pet People - Runcorn
We appreciate your feedback and understand the inconvenience of having to carry a heavy bag. We strive to provide excellent customer service and will take your suggestion into consideration as we continue to improve our operations.
It was easy to find the product I…
It was easy to find the product I wanted, although I do wish the shop did smaller sizes, as I only have one cat and a large bag lasts a very long time!
I think it's a good idea to drop the loyalty cards and reduce prices.
March 6, 2025
Spoke to Dan very helpful over a…
Spoke to Dan very helpful over a couple of things learned a lot
February 26, 2025
Great opening times
It’s great that you’re open late. The shop is always clean & tidy and the items I go in for can be found quickly .
March 4, 2025
Amazing staff
Staff and manager very helpful so patient and very knowledgeable store lively too
February 28, 2025
Fantastic customer service
Fantastic customer service, always happy to help with a smile, you have some great staff, the shop is very well organized, plus I can get my cat his special food at a really good price, thank you
February 23, 2025
Very helpful advice and information…
Very helpful advice and information regarding my dogs itchy skin condition.
Bought a new harness and the assistant was willing to struggle with the medium size to ensure a good fit, we had to go with the larger size eventually.
February 25, 2025
Was given advice and found staff very…Runcorn Jollies
Was given advice and found staff very helpful
February 23, 2025
Holly was very friendly and helpful
February 23, 2025
Knowledable and always prompt my…
Knowledable and always prompt my discount.
Miss the live pet section but more as an attraction for the kids.
Could do a dog cafe?
February 23, 2025
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