Richie & all the staff @the Runcorn store are all very helpful, pleasant & friendly, they all go out of their way to make sure you get what you want & what you went for, even their expert advice on ce... See more
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Was recommended Jollyes by a friend and wasn’t disappointed. Visited Friday 29th August 2025 and received excellent customer service from a lovely young lady. When buying a Bully Billow harness and l... See more
Our 6 yr old Llewlyn setter is an extremely fussy eater. He has also been recently diagnosed with PLE (protein loosing enteropothy) but he also has to have a low to medium fat diet aswell as a single... See more
The staff are always so friendly, helpful and approachable. They make sure that you find everything that you need. I personally find the store feels like it's a Family run business atmosphere and th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Trident Retail Park, Halton Lea, WA7 2FQ, Runcorn, United Kingdom
- 01928 751288
4.8
Excellent
926 reviews
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Lovely staff
Lovely staff easy to find what we were after. Brilliant range of grain free dog food too.
February 23, 2025
Polite & positive
Man on till was kind & polite.
Staff in the shop where nice & chatty.
February 22, 2025
DAN from Runcorn is outstanding when it comes to customer care! …
Our 6 yr old Llewlyn setter is an extremely fussy eater. He has also been recently diagnosed with PLE (protein loosing enteropothy) but he also has to have a low to medium fat diet aswell as a single protein diet (exc fish, chicken, lamb, turkey) Dan from the runcorn store went above and beyond helping to find the perfect diet for our boy. His customer service is second to none! This guy scanned every ingredient and fat content till we found the perfect diet and single protein with the recommended fat content. Not an easy task! Hats off to this guy for his dedication in helping customers and their pets. The food he recommended is being devoured! I truly hope there is a rewards system in place for colleagues who go above and beyond!
February 21, 2025
Unprompted review
Needed a specific food for my cat.
I phoned to enquire about a specific food needed for my cat, the staff said it was in stock and would place a box behind the counter for me. When I arrived to collect the lady who served me was very friendly and had the product as stated. Cannot fault the staff in the Runcorn store. Very grateful, thank you.
February 17, 2025
Brilliant service…
Service good and explanation of foods really useful. Our puppy had poo accidents everywhere but staff were brilliant about it all
February 17, 2025
Shelves fully stacked and its easy to…
Shelves fully stacked and its easy to find relevant sections. The store is clean and tidy with enough staff on the checkout and the staff are always pleasant.
February 14, 2025
Staff are always friendly …
Staff are always friendly and always find exactly what I need
February 14, 2025
Richie & all the staff @the Runcorn…
Richie & all the staff @the Runcorn store are all very helpful, pleasant & friendly, they all go out of their way to make sure you get what you want & what you went for, even their expert advice on certain issues. Although I bought Johnsons anti-chew training spray for my 16 week old pup, but it doesn't seem to be working, it actually makes her chew even more now, so I feel it was a waste of time & money £4.95. We love Jollyes Pet Store & go there quite often usually every week to buy our puppy food & other things we may need. So thank you Richie & staff, Trident Runcorn Store, we're happy customers.
February 12, 2025
Staff are friendly and shop has a good…
Staff are friendly and shop has a good selection
February 7, 2025
Relevance of the Pet Club
The selection of products is good, but what is the point of the Pet Club? I can't think of any discounts/benefits in 3 years and this is the first email I've had, after recently questioning the relevance of it, at the till.
February 7, 2025
So easy to find exactly what I wanted
So easy to find exactly what I wanted. Plenty of choice and all at great prices. Store clean and tidy with helpful staff.
February 5, 2025
The runcorn store is always very bright…
The runcorn store is always very bright and welcoming.
I find the displays to be very tidy and well organised.
The staff are always extremely helpful, courteous and professional.
January 31, 2025
Kind and considerate
Very friendly staff. The vet took her time with my dog very kind and considerate
February 7, 2025
Always easy to shop here
February 5, 2025
all under one roof
Stock a variety of pet food. Everything one needs is under one roof.
January 30, 2025
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