Richie & all the staff @the Runcorn store are all very helpful, pleasant & friendly, they all go out of their way to make sure you get what you want & what you went for, even their expert advice on ce... See more
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Was recommended Jollyes by a friend and wasn’t disappointed. Visited Friday 29th August 2025 and received excellent customer service from a lovely young lady. When buying a Bully Billow harness and l... See more
Our 6 yr old Llewlyn setter is an extremely fussy eater. He has also been recently diagnosed with PLE (protein loosing enteropothy) but he also has to have a low to medium fat diet aswell as a single... See more
The staff are always so friendly, helpful and approachable. They make sure that you find everything that you need. I personally find the store feels like it's a Family run business atmosphere and th... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Trident Retail Park, Halton Lea, WA7 2FQ, Runcorn, United Kingdom
- 01928 751288
4.8
Excellent
926 reviews
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Great staff
The staff are always happy to see customers and are always pleasant and helpful.
January 31, 2025
Extremely helpful as always
Extremely helpful as always, friendly and I appreciate that
January 30, 2025
Great value and service
January 26, 2025
love coming tofood jollies for my pet food,
love coming to jollies for my pet food,
cats and rabbits, I have chickens too can't always get there seeds always have come back for that
January 16, 2025
Friendly helpful staff
Friendly helpful staff, reasonable prices for average people, they couldn't do enough for me
January 24, 2025
Staff are always welcoming and make a fuss of my dog each time I call at the shopping area now he expects to go lol
Staff are always welcoming and make a fuss of my dog
January 21, 2025
Went in because we are getting a dog…
Went in because we are getting a dog asked for information on food and other items we were shown products and explained to by the manager a very helpful and knowledgeable person
January 20, 2025
Great Pet shop
January 11, 2025
New Customer
The young assistant was very helpful and she explained in detail the perks you get with signing up.
January 16, 2025
Customer Service
Visited the store on 13/14th Jan and both times the staff were really helpful, Listened to everything I said and went above and beyond to help me .
January 14, 2025
Friendly staff my puppy love her food I…
Friendly staff my puppy love her food I get her from there great quality good price
January 8, 2025
The staff were lovely and there was…
The staff were lovely and there was plenty of choice
January 8, 2025
Great staff
January 4, 2025
The lady on the counter was so helpful…
The lady on the counter was so helpful and helped me fit a dogs coat and showed me where the wet dog food was as it wasn’t easy with a youngish dog.
January 8, 2025
All the staff are helpful
All the staff are helpful, supportive and caring, nothing is too much trouble for them, they are always willing to help listen and give of their best.
They are wonderful with my little dog and interact with her. They are always ready to help, polite, and even help me with my purchases to the car, great team work.
January 6, 2025
Great customer service
Great customer service. I forgot a coin for a trolley and the staff member let me borrow £1 as i was getting a lot of items. The staff offered to but a cage begind the counter so i didnt need to carry it around with me whilst i get the rest of what i needed. A staff member gave a customers dog a treat for being good and the manager helped us to take our shopping to our car which i had inconveniently parked at the other side of the retail park. He helped load my shopping into the car and took the trolley back for me. Couldnt ask for more.
December 31, 2024
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