Jollyes The Pet People - Scunthorpe Reviews 

705
TrustScore 5 out of 5

4.8

Doncaster Road 2, DN15 8GR Scunthorpe, England, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Nicola did an amazing job grooming Daisy. Really appreciate the loving attention she provided to my nervous dog.

Company replied

Rated 5 out of 5 stars

I'd like to say a huge thank you to the staff at Scunthorpe Jolleys who helped me when my great granddaughter had a massive tantrum in store and could not be consoled despite everyone's efforts! The... See more

Rated 5 out of 5 stars

I love this shop lots of different toys, clothing for my dog. Value for money. The colleagues are all animal lovers and make a fuss of my dog when we come in. The jollies dog groomers are AMAZING too... See more

Rated 5 out of 5 stars

The girl on cash desk took the time to help and find what I needed didn't actually just say no we haven't got that which is rare I have found at someone wanting to help and be friendly at the same ti... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Doncaster Road 2, DN15 8GR, Scunthorpe, England, United Kingdom

  • 01724514550

4.8

Excellent

TrustScore 5 out of 5

705 reviews

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4.8

All reviews

(705)

9,233 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff...they are ALWAYS friendly

The staff...they are ALWAYS friendly, willing to help and point you in the right direction, no hard sell, if you say no it is accepted, the ONLY thing I'd say is, I'd like to see more whiskers cat food with gravy choices 😊

March 29, 2025
Rated 3 out of 5 stars

Never seem Jollyes employees so…

Never seem Jollyes employees so miserable and unhappy and not for the first time in this store.

Other than that no issues.

March 28, 2025
Jollyes The Pet People - Scunthorpe logo

Reply from Jollyes The Pet People - Scunthorpe

We appreciate you taking the time to share your feedback. We understand that encountering unhappy employees can be frustrating, and we strive to create a positive environment for our team. We will take your comments into consideration as we continue to improve our customer experience.

Rated 5 out of 5 stars

Brilliant place to shop

Brilliant place to shop. I can't carry heavy things but at Jollyeys it's not a problem because the assistants are so helpful and kind. I bought 4 large sacks of dog food which were loaded onto a trolley for me. The lady then came with me to my car and put them in my boot. You can't ask more than that.

March 19, 2025
Rated 2 out of 5 stars

Could have been better

We asked for 2 items, one of which was out of stock, the other they didn't stock! We also had to ask the price of another item, as there wasn't any signage on it.
The store was clean and easy to navigate, but we found the assistant a little 'hard work'! He wasn't very forthcoming and our questions seemed a bit too much trouble to answer. He wasn't rude, but I would expect more animation from someone in a customer facing role; he was a bit dismissive when telling me I hadn't spent enough to redeem my voucher. I left the
store feeling quite deflated.

March 13, 2025

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